Streamlining Claims for Employee Satisfaction: V Commission's Transformation with Loop
This study highlights the positive impact of V Commission's partnership with Loop in improving their claims processes and ultimately enhancing employee satisfaction. By streamlining their claims procedures, V Commission has taken a proactive approach to addressing employee needs and ensuring a smoother and more efficient experience when it comes to insurance claims. This transformation signifies V Commission's commitment to prioritizing employee satisfaction and demonstrates the positive influence Loop has had on their overall insurance operations.
For V Commission, the primary challenge they faced with the previous insurer was claim approvals and settlement. This instigated them to switch providers.
Switch to a new insurer that offers a more efficient and reliable claims process. Choose a provider like Loop which is known for its streamlined claims management system and prompt settlement practices.
By addressing the primary challenge of claim approvals and settlement, vCommission could enhance employee satisfaction, reduce administrative burden, and improve overall insurance-related processes within the organization.
Challenges
vCommission is a leading global affiliate marketing network delivering performance to worldwide advertisers through a growing network of 100k+ publishers, with a presence in India, Singapore, UAE, UK, and USA.
vCommission, in their experience with the previous insurer, encountered significant challenges related to claim approvals and settlement. Claim approvals and settlement are critical aspects of any insurance policy, and vCommission realized the importance of having a smooth and efficient process in place.
Delays in claim approvals meant that employees had to wait longer for reimbursement or coverage, leading to financial burdens and potential disruptions in their healthcare access. These challenges became a major point of frustration and dissatisfaction for the company.
The challenges of claim approvals and settlement prompted the organization to seek an alternative insurance provider that could address these issues more effectively. In their search for a new insurer, vCommission likely considered several factors to ensure a smoother experience in the future.
One key aspect vCommission looked for in a new provider was a reputation for efficient and prompt claims management. They sought an insurer known for their ability to process claims accurately and swiftly, reducing the waiting time for approvals and ensuring timely settlements. Switching to a provider with a track record of reliable claims management, vCommission aimed to alleviate the frustrations and delays they experienced with their previous insurer.
In addition to this, the organization wanted excellent customer service and support. Effective communication channels, responsiveness to queries, and transparent information regarding claims processes and timelines were crucial considerations. They wanted to ensure that the new insurer would provide the necessary assistance and guidance throughout the claims journey, addressing any concerns promptly and professionally.
Through this switch, vCommission aimed to establish a more reliable and supportive insurance partnership that would meet their needs effectively and provide a positive experience for all stakeholders involved.
Enter Loop.
Solutions
To address the challenge of inefficient and unreliable claims processes, vCommission made the decision to switch to a new insurer. Their goal was to find a provider that offers a more efficient and reliable claims management system. In this regard, choosing a provider like Loop, renowned for its streamlined claims process and prompt settlement practices, was a valuable solution.
By opting for Loop, vCommission can benefit from a smoother and more streamlined claims experience, minimizing delays and improving overall efficiency.
Loop's claims management system is designed to simplify and expedite the claims process. They have resources that enable policyholders to easily submit claims, reducing the need for cumbersome paperwork. This approach ensures faster processing and reduces the chances of errors or missing documentation.
Loop's team is dedicated to providing clear communication, promptly addressing inquiries, and guiding policyholders through the claims process. This level of support is crucial for ensuring a seamless and stress-free experience for vCommission and its employees.
Additionally, Loop's reputation for efficient claims management and prompt settlements can help alleviate the administrative burden on vCommission's HR team.
This transition not only enhances employee satisfaction but also allows vCommission to streamline its insurance processes and improve overall operational effectiveness.
Result
The primary challenge of claim approvals and settlement faced by vCommission had significant implications for the organization and its employees. By addressing this challenge, vCommission had the opportunity to achieve several positive outcomes, including enhanced employee satisfaction, reduced administrative burden, and improved insurance-related processes.
One of the key benefits of addressing the challenge was the potential to boost employee satisfaction. Delays or difficulties in claim approvals and settlement create frustration and financial strain for employees. By streamlining these processes and ensuring prompt and efficient resolution, vCommission demonstrated its commitment to supporting its employees' well-being and financial stability. This, in turn, fostered a positive work environment and strengthens employee loyalty and engagement.
Furthermore, resolving the challenge of claim approvals and settlement has the potential to reduce the administrative burden on vCommission's HR team. Dealing with delays, disputes, and complex procedures associated with insurance claims is time-consuming and resource-intensive for HR personnel. By improving these processes, vCommission alleviated the administrative burden on its HR team, allowing them to focus on more strategic and value-added tasks, thus increasing overall operational efficiency.
Addressing the challenge also presents an opportunity for vCommission to enhance its insurance-related processes. By evaluating the root causes of the issues they faced with claim approvals and settlement, vCommission can identify areas for improvement within their insurance management practices. This can involve streamlining internal procedures and implementing clear communication channels with the insurer. The result is a more efficient and effective insurance management system that benefits not only the HR team but the entire organization.
In summary, addressing the challenge of claim approvals and settlement holds numerous benefits for vCommission. It enhanced employee satisfaction, reduced administrative burden, streamlined insurance-related processes, and fostered a positive relationship with their insurer. By effectively resolving this challenge, vCommission created a more efficient and employee-centric insurance experience that positively impacted the organization as a whole.
Learn how Loop is changing the game.
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CASE STUDY
Streamlining Claims for Employee Satisfaction: V Commission's Transformation with Loop
Challenges
vCommission is a leading global affiliate marketing network delivering performance to worldwide advertisers through a growing network of 100k+ publishers, with a presence in India, Singapore, UAE, UK, and USA.
vCommission, in their experience with the previous insurer, encountered significant challenges related to claim approvals and settlement. Claim approvals and settlement are critical aspects of any insurance policy, and vCommission realized the importance of having a smooth and efficient process in place.
Delays in claim approvals meant that employees had to wait longer for reimbursement or coverage, leading to financial burdens and potential disruptions in their healthcare access. These challenges became a major point of frustration and dissatisfaction for the company.
The challenges of claim approvals and settlement prompted the organization to seek an alternative insurance provider that could address these issues more effectively. In their search for a new insurer, vCommission likely considered several factors to ensure a smoother experience in the future.
One key aspect vCommission looked for in a new provider was a reputation for efficient and prompt claims management. They sought an insurer known for their ability to process claims accurately and swiftly, reducing the waiting time for approvals and ensuring timely settlements. Switching to a provider with a track record of reliable claims management, vCommission aimed to alleviate the frustrations and delays they experienced with their previous insurer.
In addition to this, the organization wanted excellent customer service and support. Effective communication channels, responsiveness to queries, and transparent information regarding claims processes and timelines were crucial considerations. They wanted to ensure that the new insurer would provide the necessary assistance and guidance throughout the claims journey, addressing any concerns promptly and professionally.
Through this switch, vCommission aimed to establish a more reliable and supportive insurance partnership that would meet their needs effectively and provide a positive experience for all stakeholders involved.
Enter Loop.
vCommission is a leading global affiliate marketing network delivering performance to worldwide advertisers through a growing network of 100k+ publishers, with a presence in India, Singapore, UAE, UK, and USA.
vCommission, in their experience with the previous insurer, encountered significant challenges related to claim approvals and settlement. Claim approvals and settlement are critical aspects of any insurance policy, and vCommission realized the importance of having a smooth and efficient process in place.
Delays in claim approvals meant that employees had to wait longer for reimbursement or coverage, leading to financial burdens and potential disruptions in their healthcare access. These challenges became a major point of frustration and dissatisfaction for the company.
The challenges of claim approvals and settlement prompted the organization to seek an alternative insurance provider that could address these issues more effectively. In their search for a new insurer, vCommission likely considered several factors to ensure a smoother experience in the future.
One key aspect vCommission looked for in a new provider was a reputation for efficient and prompt claims management. They sought an insurer known for their ability to process claims accurately and swiftly, reducing the waiting time for approvals and ensuring timely settlements. Switching to a provider with a track record of reliable claims management, vCommission aimed to alleviate the frustrations and delays they experienced with their previous insurer.
In addition to this, the organization wanted excellent customer service and support. Effective communication channels, responsiveness to queries, and transparent information regarding claims processes and timelines were crucial considerations. They wanted to ensure that the new insurer would provide the necessary assistance and guidance throughout the claims journey, addressing any concerns promptly and professionally.
Through this switch, vCommission aimed to establish a more reliable and supportive insurance partnership that would meet their needs effectively and provide a positive experience for all stakeholders involved.
Enter Loop.
Building with Loop
Constant communication
Our customer success managers keep Brevistay’s team looped in constantly. From claims resolutions to new wellness offerings, Brevistay’s team is always in the know.
100% transparency
Whether it’s endorsements or CD balance, all transactions are 100% transparent. We meet regularly with Brevistay’s team to build a more detailed picture of month-on-month execution.
Round-the-clock support
24X7 services include claims support, doctor consultations, and customer support. Even during peak COVID-19 times, support was readily available at all times. No escalations were received.
Health care solutions
With discounts on lab tests, and regular wellness sessions that are tailored for the young workforce at Brevistay, our preventive care approach helps keep employees continually healthy.
Personalized wellness sessions
We allow teams to curate a personalized wellness calendar with top experts. The 30-minute highly interactive Q&A session on nutrition, a topic chosen by the employees, saw a 95% attendance including managers and co-founders.
Results With Loop
Here’s what the Brevistay folks have to say:
“If I have to describe our partnership with Loop, it’s very transparent. We know how much we’re paying and all price details are clear when we started as well. The best part - we’re not involved.
We know Loop’s team is there taking ownership of our group health insurance - which is great. It’s like we’re doing everything yet nothing. The entire process is well structured, and we get responses on time so it’s all smooth.”
Find out how industry leaders are breaking boundaries and records with Loop.
Experience yourself the modern health benefits that HRs are choosing from all over the country.
HRs and employees love Loop
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
