Rivulis Expanding Health Access in Tier 2 and 3 Cities With Loop
Rivulis Irrigation Ltd. specializes in micro and drip irrigation solutions worldwide. This study examines how Loop helps tier 2 and 3 city employees overcome language barriers. See how our extensive vendor network promotes easy access to healthcare.
As a manufacturer, Rivulis works with employees at the grassroots level. The HR team was in search of a healthcare partner who:
- Provides comprehensive and cost-effective group health insurance quotes
- Ensures benefits are designed for city and rural workforce
- Focuses on preventive care
- Serves employees pan-India
Implement effective strategies to enhance employee awareness of health benefits.
- 24X7 medical, claims, and customer support on the Loop app
- Lab tests at discounted prices
- Multi-lingual team of medical advisors and healthcare experts
After studying the employee needs and demographics, we delivered a health benefits plan that everyone uses.
- 447 Medical Advisor (MA) chats
- 113 doctor consultations
- 48 lab tests
- Pan-India health camps
- Savings in lakhs due to reduced Group Term Life (GTL) costs
- 6+ languages spoken by different teams
Challenges
The manufacturing industry predominantly consists of blue-collar workers. In India, Rivulis Irrigation Ltd. has over 650+ employees spread across 43 locations, a large chunk of them falling into tier 2 and 3 cities.
The HR team was looking for a partner who can help address the lack of awareness.
The idea is to help their employees understand and use the available resources to seek quick medical help before it’s too late. Overall, enhance employee well-being across all locations.
Loop stood out as a primary choice due to the preventive care services.
Solutions
To extend care to employees in non-metropolitan cities, it’s important for any employer to bridge the gaps between healthcare needs and accessibility.
To solve this problem, the Loop team spent time learning what employees needed.
Everyone from the healthcare to the support team speaks multiple languages.
The Loop app made telemedicine easily accessible. This enables those in remote locations to get quality care. We organized health camps to increase awareness about preventive measures.
The solutions are designed to improve the well-being of all employees, regardless of their location.
Result
It was important to ensure all of Rivulis's employees in India knew how to use their health benefits.
We conducted 6 onboardings in 6 languages (Hindi, Marathi, Telugu, Tamil, Kannada, and English) to ensure it’s easily understood.
The 447 medical advisor (MA) chats about minor health issues proved that real-time communication was immensely helpful. They also helped book 48 lab tests.
For more serious queries, employees consulted with doctors online. We have experts in 12+ different specialties who speak multiple Indian languages. Of the 113 consultations so far,
- 15 for general physicians
- 52 for family physicians
- 2 for mental health specialists
- 8 for gynecologists
- 12 for dermatologists
- 5 for orthopedics
- 14 for pediatricians
Our annual health check-ups are designed for tier 1 and 2 cities that we could execute via our partnerships with numerous diagnostic centers. We organized medical health check-ups across India, including eye tests, dental check-ups, and more. This list also covers specific government-mandated tests for factory workers.
Both health drives saw over 207 attendees.
A focus on preventive care led to Rivulis having very few claims this year. This resulted in reduced GTL costs and lower premium quotes than competitors. The result is the organization saving in lakhs.
Our support extends beyond just preventive care. Take a cue from our support services.
There was an incident in Vizag where an employee suffered from a hemorrhage and required immediate hospitalization. The issue was successfully resolved thanks to the timely and multiple language support by Loop's CSM and claims manager, who spent over 2 hours on the call speaking in Malayalam. Today, the employee has fully recovered and is healthy.
Our preventive care measures, multilingual support, and expert guidance proved to be invaluable for Rivulis.
As Mr. Deepak Nair said, “Loop's accessibility across the country is a valuable benefit, providing the same level of care from the board to the farmers.”
Deepak Rajan Nair
Advaitaa Ravi
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Challenges
The manufacturing industry predominantly consists of blue-collar workers. In India, Rivulis Irrigation Ltd. has over 650+ employees spread across 43 locations, a large chunk of them falling into tier 2 and 3 cities.
The HR team was looking for a partner who can help address the lack of awareness.
The idea is to help their employees understand and use the available resources to seek quick medical help before it’s too late. Overall, enhance employee well-being across all locations.
Loop stood out as a primary choice due to the preventive care services.
The manufacturing industry predominantly consists of blue-collar workers. In India, Rivulis Irrigation Ltd. has over 650+ employees spread across 43 locations, a large chunk of them falling into tier 2 and 3 cities.
The HR team was looking for a partner who can help address the lack of awareness.
The idea is to help their employees understand and use the available resources to seek quick medical help before it’s too late. Overall, enhance employee well-being across all locations.
Loop stood out as a primary choice due to the preventive care services.
Building with Loop
Constant communication
Our customer success managers keep Brevistay’s team looped in constantly. From claims resolutions to new wellness offerings, Brevistay’s team is always in the know.
100% transparency
Whether it’s endorsements or CD balance, all transactions are 100% transparent. We meet regularly with Brevistay’s team to build a more detailed picture of month-on-month execution.
Round-the-clock support
24X7 services include claims support, doctor consultations, and customer support. Even during peak COVID-19 times, support was readily available at all times. No escalations were received.
Health care solutions
With discounts on lab tests, and regular wellness sessions that are tailored for the young workforce at Brevistay, our preventive care approach helps keep employees continually healthy.
Personalized wellness sessions
We allow teams to curate a personalized wellness calendar with top experts. The 30-minute highly interactive Q&A session on nutrition, a topic chosen by the employees, saw a 95% attendance including managers and co-founders.
Modern healthcare
for high power teams
Get an estimateResults With Loop
Here’s what the Brevistay folks have to say:
“If I have to describe our partnership with Loop, it’s very transparent. We know how much we’re paying and all price details are clear when we started as well. The best part - we’re not involved.
We know Loop’s team is there taking ownership of our group health insurance - which is great. It’s like we’re doing everything yet nothing. The entire process is well structured, and we get responses on time so it’s all smooth.”
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HRs and employees love Loop
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.