How Rivulis' HR Team saved 50% of their time with the HR Dashboard

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As a global leader in micro-irrigation, Rivulis Irrigation has embraced Environmental, Social, and Governance (ESG) norms to drive sustainability and business excellence.
However, its HR team, led by Deepak Nair, doesn’t view employee well-being as just another responsibility—they see it as a strategic advantage.
So when Rivulis needed a partner to simplify insurance, streamline claims, and prioritize employee engagement and well-being, they turned to Loop.
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Challenges
Deepak identified challenges that needed immediate attention:
Health benefits were spread across multiple Excels and platforms
Scattered data and benefits meant HRs spent more time on manual work and less time on employee engagement, leading to under-utilized health benefits.
Geographically scattered teams had different health needs
Employees were not using health benefits due to low awareness
Meeting the “Social” aspect of ESG norms was challenging
Beyond just providing coverage, ESG standards emphasize ensuring employees actively use their health benefits.
Lack of insurance and claims streamlining
Employees struggled to file claims, find help, or track settlements, leading to frustration and disengagement.
Bridging the Divide: Healthcare and Insurance Gap in Manufacturing
The manufacturing industry in India, with a mix of blue-collar and white-collar workers, spread across cities and rural areas, faces a big challenge: uneven access to quality healthcare. This not only disrupts day-to-day operations, but can result in higher turnover, compliance issues, and financial losses for the organization.
Blue-collar workers, who form the backbone of manufacturing, often struggle with limited insurance coverage, leaving them vulnerable to unexpected medical expenses. With ~42% of manufacturing units in rural areas, many workers grapple with limited access to quality healthcare.
For HR teams in this sector, providing and managing employee healthcare and insurance benefits across multiple locations is a complex task.
It was time for a change.
Loop’s team analyzed claims data, tracked past health benefits adoption, and assessed HR workload to identify key challenges and recommend effective solutions.
Solutions
Rivulis needed a tech-driven solution to simplify HR operations, enhance employee support, and reduce healthcare costs. By choosing smart healthcare and insurance solutions, they aimed to close this gap and make health benefits and insurance more accessible and effective for their employees.
1. Intuitive HR Dashboard
As an HR Manager, Deepak juggled everything from attendance and payroll to compliance, worker welfare, and safety. Managing labor laws, preventing disputes, and reducing risks are all part of ensuring a stable and motivated workforce.
The HR Dashboard enabled this through
- Effortless health insurance management – One-click endorsements for enrollments, claims tracking, and reimbursements.
- Simplified employee roster management – Easily tracks active and deleted employees.
- Instant access to insurance details – View and download policies and e-cards for employees and their dependents.
- Real-time claim updates - Stay on top of claim status and respond to employee queries faster.
- Smarter decision-making - Insights into claims usage and consolidated data points that help prepare for the future.

2. Tech-driven Healthcare and Insurance
Managing healthcare and insurance benefits for teams across locations needs a tech-first approach.
With the Loop app, Rivulis team accessed telehealth services including -
- 24/7 access to Medical Advisors for quick advice on symptoms or health concerns.
- Free, unlimited consultations for employees and their family–across 12+ specialties.
- Access to lab tests at discounted prices–leading to a reduction in out-of-pocket costs.
- Value-added services including virtual wellness sessions on mental, emotional, and financial well-being.

3. Making Insurance Accessible
Insurance is often something people think about only when they need it—and when that time comes, quick and easy access makes all the difference.
Through the Loop app, Rivulis employees had
- One-tap access – View and download e-cards, coverage details and network hospitals
- In-app claims – Eliminated manual paperwork. Employees could file claims in-app with samples and guidelines, ensuring timely processing.
- Live claim tracking – Real-time updates provided complete transparency and a peace of mind
- 24/7 claims support – Available via call, WhatsApp, email and the Loop app that ensuring all queries were answered, relieving any frustrations or concerns

With everything at their fingertips, employees no longer had to struggle with complicated processes. Insurance became simple, transparent, and stress-free—exactly how Rivulis wanted it to be.
Better Business Outcomes
With easy access to quality healthcare, the impact goes beyond just employee well-being. Employees take fewer sick days, recover faster, and stay more engaged. And there’s another advantage—fewer medical claims mean lower insurance costs.
Over time, this helps businesses save while keeping their employees healthy.
In the last 4 years, Rivulis Irrigation saw

Improved Employee Engagement
Rivulis made healthcare more accessible and affordable for its team, saving around 2.5 lakhs in medical expenses. With highly rated Medical Advisor (MA) chats and doctor consultations, employees received quality care when they needed it.
The impact:
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Building trust and stability
By integrating Loop’s HR dashboard, telehealth services, insurance and claims support, Rivulis successfully:
- Simplified HR operations—reduced manual work, and increased efficiency.
- Lowered insurance costs, leading to direct financial benefits.
- Enhanced employee well-being across locations.
Rivulis transformed their employee healthcare by leveraging Loop’s tech-enabled solutions, improving workforce health, streamlining HR operations, reducing absenteeism, and optimizing insurance costs.
100%
Claims Settled
↓6%
Reduction in Premiums
Challenges
2.5 Lac
Savings on Health for employees
Solutions
Result
Choose benefits that sustain
Invest in employee well-being that goes beyond compliance—build a healthier, happier, and more engaged workforce.

Deepak Rajan Nair
Team Loop

Learn how Loop is changing the game.
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Challenges

2.5 Lac
Savings on Health for employees
2.5 Lac
Savings on Health for employees
Building with Loop


Constant communication
Our customer success managers keep Brevistay’s team looped in constantly. From claims resolutions to new wellness offerings, Brevistay’s team is always in the know.

100% transparency
Whether it’s endorsements or CD balance, all transactions are 100% transparent. We meet regularly with Brevistay’s team to build a more detailed picture of month-on-month execution.

Round-the-clock support
24X7 services include claims support, doctor consultations, and customer support. Even during peak COVID-19 times, support was readily available at all times. No escalations were received.

Health care solutions
With discounts on lab tests, and regular wellness sessions that are tailored for the young workforce at Brevistay, our preventive care approach helps keep employees continually healthy.

Personalized wellness sessions
We allow teams to curate a personalized wellness calendar with top experts. The 30-minute highly interactive Q&A session on nutrition, a topic chosen by the employees, saw a 95% attendance including managers and co-founders.
Results With Loop





Here’s what the Brevistay folks have to say:
“If I have to describe our partnership with Loop, it’s very transparent. We know how much we’re paying and all price details are clear when we started as well. The best part - we’re not involved.
We know Loop’s team is there taking ownership of our group health insurance - which is great. It’s like we’re doing everything yet nothing. The entire process is well structured, and we get responses on time so it’s all smooth.”

Find out how industry leaders are breaking boundaries and records with Loop.
Experience yourself the modern health benefits that HRs are choosing from all over the country.
HRs and employees love Loop
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
It was great to have Loop Health with us for all our medical needs
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
It was great to have Loop Health with us for all our medical needs
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
It was great to have Loop Health with us for all our medical needs
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.