Enhancing Health Outcomes for a Young Workforce: The Loop App's Effectiveness at Polestar Solutions
Read how the Loop app unlocks the potential of employee healthcare at Polestar Solutions, an enterprise planning powerhouse, with an ever-growing business and a young workforce. Providing a comprehensive range of features and services, the Loop App empowers employees to take proactive measures toward their health. From convenient access to teleconsultations with doctors to personalized health resources and guidance, the app ensures that employees have the necessary tools to prioritize their well-being.
Polestar Solutions & Services, a rapidly expanding company, sought to provide its young workforce with more comprehensive benefits beyond just health insurance.
Disappointed with their previous provider's limited offerings, the company embarked on a quest to find contemporary alternatives.
Choose a provider that offers a plethora of added benefits under one roof and meets the industry's prevailing standards, aligning with what other competitors offer.
With Polestar Solutions & Service’s bright future, they shared a common vision with Loop, which propelled them to choose Loop as their preferred provider.
Choosing a provider that offers a wide range of additional benefits under one roof ensures that their young workforce has access to comprehensive coverage beyond just health insurance.
- 301 Loop app downloads
- 563 Medical Advisor (MA) chats
- 188 online doctor consultations
- 43 lab test bookings
- 24x7 customer and claims support
Challenges
Polestar Solutions, a data analytics and enterprise planning powerhouse, helps its customers bring out the most sophisticated insights from their data in a value-oriented manner. They have offices in India in Calcutta, Mumbai, Bangalore, and Noida. In the USA, they’re present in Dallas.
As a rapidly expanding company, they recognized the importance of providing their young workforce with a robust package of benefits that went beyond the traditional scope of health insurance. They understood that to attract and retain top talent, they needed to offer a comprehensive benefits program that catered to the diverse needs and preferences of their employees.
However, the company was disappointed with the limited offerings provided by their previous provider. Recognizing the evolving needs and expectations of their workforce, Polestar Solutions & Services realized that they needed to explore more modern and progressive alternatives. This realization sparked a quest within the company to find a provider that could offer a more extensive range of benefits that aligned with the changing dynamics of the workforce.
They sought a provider who could offer a comprehensive benefits package that encompassed health insurance and additional perks and support in areas such as wellness, well-being, and more.
Here’s where Loop came in.
Solutions
Polestar Solutions & Services set out to find a provider that met industry standards and offered a wide range of additional benefits to remain competitive in their industry. They understood the importance of aligning their benefits package with the expectations set by their competitors, as this would establish them as an employer of choice and give them a competitive edge.
Their goal was to consolidate these benefits under a single provider, ensuring their young workforce had access to a comprehensive package that addressed various aspects of their lives beyond health insurance. They recognized the value of offering a holistic benefits program that catered to their employees' needs and well-being.
During their search, Polestar Solutions & Services discovered that Loop. The health benefits partner not only meets industry standards but is also aligned with their vision.
Loop's group health insurance offered competitive pricing, and their multifaceted Loop app provided features such as teleconsultations and insurance details. This comprehensive offering further solidified their decision to choose Loop, as it aligned with their forward-thinking approach and provided an all-encompassing benefits program.
Atul Anand, the HR, had a personal experience he shared with us about the Loop app. He said, “This instance occurred during one of my work-from-home days. I live in a tier 4 city, and a baby in my apartment complex experienced severe stomach pain and vomiting at night. I contacted a doctor through the Loop app, which is exclusively available to me and my referred family members. Despite the late hour (around 11:00 to 11:30 PM), the doctor made herself available and provided timely medical assistance, effectively resolving the child's problem. This experience showcased Loop's commitment to patient care and reinforced my trust in their services.”
By selecting Loop, Polestar Solutions & Services differentiated themselves in the market, attracting top talent and positioning themselves for future growth and success. This strategic choice not only ensured they met industry standards but also demonstrated their commitment to the well-being and satisfaction of their employees.
With Loop's comprehensive benefits package, Polestar Solutions & Services could provide their young workforce with the support they needed to thrive both personally and professionally.
Result
Polestar Solutions & Services embarked on its first engagement with a benefits program that included teleconsultation services provided by Loop Health.
One of the notable outcomes was the adoption and utilization of the 301 Loop app downloads. The availability of this app allowed employees to conveniently access various benefits and services. It provided a centralized platform where they could manage their health insurance details, schedule teleconsultations, and access other resources. The high number of app downloads indicates a strong uptake and engagement from employees, showcasing their willingness to utilize the additional benefits provided.
Tor employees to seek medical advice and guidance. By utilizing this feature, employees could receive timely assistance and make informed decisions about their health. The availability of MA chats demonstrates a proactive approach to employee well-being and highlights the value of personalized support.he 563 Medical Advisor (MA) chats reflect the impact of having an accessible resource f
Atul said, “While there are instances where people still prefer to seek care at hospitals, it has been observed that since the implementation of the Loop app, approximately 80% of the healthcare concerns are being successfully resolved through telecommunication. This positive trend has been noticeable since the app's introduction.”
The 188 online doctor consultations further signify the practicality and convenience offered by the benefits program. Employees could connect with healthcare professionals remotely, eliminating the need for physical visits in many cases. This accessibility not only saved employees time but also contributed to their overall health and well-being by enabling prompt medical attention and advice.
The inclusion of 43 lab test bookings indicates the availability of comprehensive healthcare services. By facilitating lab test bookings, the benefits program supported employees in managing their health proactively. This feature reflects a commitment to preventive care and demonstrates an investment in employees' long-term well-being.
Atul’s personal experience further exemplifies the benefits of the Loop app. He said, “I have also started using the Loop app frequently for my family's healthcare needs. It has become a convenient and reliable tool to address various health concerns. The ability to communicate with doctors through the app has proven effective in resolving a majority of the issues without the need for physical visits or hospitalizations.”
Furthermore, the presence of 24x7 customer and claims support highlights the emphasis on providing a seamless experience for employees. Having round-the-clock assistance ensures that employees can access support whenever needed, which enhances their overall satisfaction with the benefits program.
Concerning claims, among many, one incident stood out. Speaking about an employee’s experience, Atul said, “In September, one of our employees in Gurgaon required surgery due to a kidney stone-related issue. Initially, the claim for the medical expenses was approved for a lower amount, around INR 60k or 70k, despite the bill value being over INR 1 lakh. However, Loop's claims support team stepped in and ensured that all the necessary aspects were properly addressed and the claim was handled correctly. The remarkable outcome was that the approved claim amount was revised to INR 1,30,000, with the employee only having to pay INR 6,000. This was an impressive and satisfying experience for us.”
To generate awareness and encourage participation, Polestar Solutions & Services conducted internal campaigns promoting the benefits of Loop Health. As a result, the engagement level among employees has been highly positive.
To streamline processes and ensure a consistent approach, Polestar Solutions & Services decided to route all medical emergencies and claims through Loop. This centralized approach ensures that employees have a clear channel for addressing any medical emergencies or claims-related matters. The engagement level within the company indicates that employees have embraced this decision and find value in the convenience and efficiency provided by Loop's services.
The engagement with Loop and the implementation of teleconsultations yielded positive results in terms of employee engagement and satisfaction within Polestar Solutions & Services. The company has taken proactive steps to promote the use of Loop Health's services, leading to a favorable response from employees. By consolidating medical services through Loop, the company has not only provided a streamlined experience but also reinforced a strong engagement with the benefits program.
Learn how Loop is changing the game.
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CASE STUDY
Enhancing Health Outcomes for a Young Workforce: The Loop App's Effectiveness at Polestar Solutions
Challenges
Polestar Solutions, a data analytics and enterprise planning powerhouse, helps its customers bring out the most sophisticated insights from their data in a value-oriented manner. They have offices in India in Calcutta, Mumbai, Bangalore, and Noida. In the USA, they’re present in Dallas.
As a rapidly expanding company, they recognized the importance of providing their young workforce with a robust package of benefits that went beyond the traditional scope of health insurance. They understood that to attract and retain top talent, they needed to offer a comprehensive benefits program that catered to the diverse needs and preferences of their employees.
However, the company was disappointed with the limited offerings provided by their previous provider. Recognizing the evolving needs and expectations of their workforce, Polestar Solutions & Services realized that they needed to explore more modern and progressive alternatives. This realization sparked a quest within the company to find a provider that could offer a more extensive range of benefits that aligned with the changing dynamics of the workforce.
They sought a provider who could offer a comprehensive benefits package that encompassed health insurance and additional perks and support in areas such as wellness, well-being, and more.
Here’s where Loop came in.
Polestar Solutions, a data analytics and enterprise planning powerhouse, helps its customers bring out the most sophisticated insights from their data in a value-oriented manner. They have offices in India in Calcutta, Mumbai, Bangalore, and Noida. In the USA, they’re present in Dallas.
As a rapidly expanding company, they recognized the importance of providing their young workforce with a robust package of benefits that went beyond the traditional scope of health insurance. They understood that to attract and retain top talent, they needed to offer a comprehensive benefits program that catered to the diverse needs and preferences of their employees.
However, the company was disappointed with the limited offerings provided by their previous provider. Recognizing the evolving needs and expectations of their workforce, Polestar Solutions & Services realized that they needed to explore more modern and progressive alternatives. This realization sparked a quest within the company to find a provider that could offer a more extensive range of benefits that aligned with the changing dynamics of the workforce.
They sought a provider who could offer a comprehensive benefits package that encompassed health insurance and additional perks and support in areas such as wellness, well-being, and more.
Here’s where Loop came in.
Building with Loop
Constant communication
Our customer success managers keep Brevistay’s team looped in constantly. From claims resolutions to new wellness offerings, Brevistay’s team is always in the know.
100% transparency
Whether it’s endorsements or CD balance, all transactions are 100% transparent. We meet regularly with Brevistay’s team to build a more detailed picture of month-on-month execution.
Round-the-clock support
24X7 services include claims support, doctor consultations, and customer support. Even during peak COVID-19 times, support was readily available at all times. No escalations were received.
Health care solutions
With discounts on lab tests, and regular wellness sessions that are tailored for the young workforce at Brevistay, our preventive care approach helps keep employees continually healthy.
Personalized wellness sessions
We allow teams to curate a personalized wellness calendar with top experts. The 30-minute highly interactive Q&A session on nutrition, a topic chosen by the employees, saw a 95% attendance including managers and co-founders.
Results With Loop
Here’s what the Brevistay folks have to say:
“If I have to describe our partnership with Loop, it’s very transparent. We know how much we’re paying and all price details are clear when we started as well. The best part - we’re not involved.
We know Loop’s team is there taking ownership of our group health insurance - which is great. It’s like we’re doing everything yet nothing. The entire process is well structured, and we get responses on time so it’s all smooth.”
Find out how industry leaders are breaking boundaries and records with Loop.
Experience yourself the modern health benefits that HRs are choosing from all over the country.
HRs and employees love Loop
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
