Optimizing Health Benefits: How The Loop App Delivered Tangible Results for BVC
Implementing the Loop app yielded significant and measurable outcomes for BVC Group in terms of optimizing health benefits. This study aims to shed light on how the Loop app has played a pivotal role in delivering tangible results and transforming the health benefits experience for BVC Group and its employees.
For BVC Group, the primary challenge they were facing was claim approvals with the previous insurer. This instigated them to switch providers. To also keep up with competitors they wanted to find an all-inclusive health benefits provider.
Implement a robust digital health benefits platform that includes insurance along with added features like teleconsultations with doctors, lab test bookings, medical advisor chats, and all insurance-related details on a single platform.
A modern provider like Loop will offer the above along with a dedicated claims team to ensure a seamless process.
There are tangible benefits BVC Group achieved by implementing a modern digital health benefits platform like Loop.
- 32 Loop app downloads
- 102 interactions on the Loop app
- 24x7 claims support
- 24x7 customer support
Challenges
For BVC Group, the challenge of claim approvals with their previous insurer had become a significant obstacle.
The lengthy approval processes, inefficient communication channels, and a lack of transparency in claim status updates were a challenge. BVC found it increasingly difficult to navigate through the complex claim submission procedures, resulting in frustration for both employees and HR personnel responsible for managing the claims process. This prompted BVC to explore alternative solutions and consider switching to a new health benefits provider.
Along with the above, another key motivator for BVC was to find an all-inclusive health benefits provider to stay competitive in the market. As their competitors began offering comprehensive health benefits packages, BVC realized the importance of providing a robust and streamlined health benefits experience for their workforce. They recognized that offering a comprehensive package that covered a wide range of healthcare services would not only enhance employee satisfaction but also contribute to their overall competitiveness.
To address these challenges, BVC recognized the need to find a new health benefits provider that could offer a seamless and efficient claim approval process. This provider would need to prioritize speed, accuracy, and transparency in their claim-handling procedures. Additionally, offer a comprehensive health benefits package, encompassing not only traditional insurance coverage but also additional features that would enhance the overall employee experience.
Here’s where Loop came in.
Solutions
The proposed solution for BVC's challenge is to implement a robust digital health benefits platform that encompasses insurance coverage and incorporates additional features.
By partnering with a modern provider like Loop, BVC can benefit from their expertise and offerings. Loop's digital health benefits platform provides a user-friendly interface that allows employees to conveniently access and manage their health benefits on a single platform. This eliminates the need for employees to navigate multiple systems or engage in manual processes, streamlining the overall experience.
The Loop app would serve as a comprehensive and centralized hub for all health-related services, including teleconsultations with doctors, lab test bookings, medical advisor chats, and access to insurance-related details.
One of the key advantages is the inclusion of insurance coverage. Employees can easily view their coverage details, network hospitals, e-cards, and more. This transparency empowers employees to make informed decisions regarding their healthcare utilization and expenses.
Additionally, the platform facilitates teleconsultations with doctors, enabling employees to connect with healthcare professionals remotely. This feature offers convenience and flexibility, allowing employees to seek medical advice, receive diagnoses, and obtain prescriptions without the need for in-person visits. By eliminating geographical constraints and reducing wait times, teleconsultations enhance access to healthcare services and contribute to improved employee well-being.
The platform also offers the functionality to book lab tests, simplifying the process of scheduling and managing diagnostic procedures. Employees can conveniently select from a network of partnered laboratories, choose suitable time slots, and receive updates regarding their test results. This feature reduces administrative burdens, optimizes the utilization of healthcare resources, and enhances the efficiency of the overall healthcare journey.
Furthermore, medical advisor chats provided through the platform allow employees to engage in real-time conversations with healthcare professionals. This feature enables them to seek advice, clarify medical queries, and receive guidance on various health-related concerns. By offering a direct line of communication with medical experts, employees can access personalized support and make well-informed decisions about their health.
To ensure a seamless experience, Loop also provides a dedicated claims team. This team is responsible for processing and managing claims efficiently, reducing administrative burdens for both BVC and its employees. The team's expertise and focus on delivering a smooth claims process contribute to faster approvals, timely reimbursements, and improved employee satisfaction.
Here’s what Harish Rana, admin operations at BVC said, “Lower time is spent by people in following up with the TPA and hospital all because your team from backend had taken care, very impressively. I would say that I just need to call the relationship manager, Mr. Surjit if any issues crop up. My employees have given a call to the support number and they have taken care of everything from the back end.”
This integrated approach streamlines the healthcare experience, enhances convenience, improves access to healthcare services, and ensures a seamless claims process, ultimately contributing to the overall well-being and satisfaction of BVC's workforce.
Result
The implementation of a modern digital health benefits platform, like Loop, has brought tangible benefits to BVC. These results demonstrate the successful adoption and utilization of the platform by BVC employees.
From app downloads and interactions to claims data and round-the-clock support, the impact of Loop on BVC's health benefits management and employee experience is evident.
The Loop app witnessed a significant number of downloads, indicating employees' interest and acceptance of the digital platform. This reflects their willingness to leverage the platform for managing health benefits, accessing additional features, and engaging with healthcare services.
The high number of interactions on the Loop app showcases the active engagement of BVC employees, as they schedule teleconsultations, book lab tests, and access insurance-related details. This demonstrates their proactive involvement in managing their health benefits and utilizing the platform's functionalities.
Here’s the feedback we received about the doctor consultations from Mr. Harish, “Personally, I can give you feedback because I have taken a consultation through your app for my daughter, which is two years old. It is really fruitful because we get the proper prescription also helps us get the medicines from the pharmacy. In all, it had saved a lot of time because if we need to go to the doctor, we have to wait sometime two hours or more. Not just time, it has saved a lot of money also because if you go to a general physician, you definitely need to pay a minimal fee which is 500 or thousand per visit. So in all aspects, the Loop app saved time money and everything was at home. So this is the main benefit.”
Furthermore, BVC employees benefit from 24x7 claims support, ensuring they can seek assistance and resolve any queries related to their claims at any time. The availability of round-the-clock customer support further enhances the employee experience by addressing general inquiries and technical issues promptly. These support systems contribute to a positive user experience, fostering trust and confidence in the claims process and the overall platform.
As said by Harish Rana, admin operations at BVC, “I would really appreciate this that till now, nearly no claims or only a minimal number of claims have been rejected. Loop has taken care of the process so well to ensure all claims are approved on time.”
Further, about the claims process, he adds, “Overall feedback about claims is really very, very good for me and my team members who have availed claims in the past year. If I would rate it from 1 to 10, then I will definitely give it a 10. The services and the way your team looks after me and my employees, and the support is really up to the mark and commendable. I really appreciate it.”
With so much going on, we asked Mr. Harish how much time he spends on health benefits and he said, “With Loop, health benefits is just as easy as sending an email to any of the member or any of the employer of my company regarding anything. I spend less time in terms of coordinating regarding any claim and the app takes care of the rest without any intervention.”
Learn how Loop is changing the game.
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CASE STUDY
Optimizing Health Benefits: How The Loop App Delivered Tangible Results for BVC
Challenges
For BVC Group, the challenge of claim approvals with their previous insurer had become a significant obstacle.
The lengthy approval processes, inefficient communication channels, and a lack of transparency in claim status updates were a challenge. BVC found it increasingly difficult to navigate through the complex claim submission procedures, resulting in frustration for both employees and HR personnel responsible for managing the claims process. This prompted BVC to explore alternative solutions and consider switching to a new health benefits provider.
Along with the above, another key motivator for BVC was to find an all-inclusive health benefits provider to stay competitive in the market. As their competitors began offering comprehensive health benefits packages, BVC realized the importance of providing a robust and streamlined health benefits experience for their workforce. They recognized that offering a comprehensive package that covered a wide range of healthcare services would not only enhance employee satisfaction but also contribute to their overall competitiveness.
To address these challenges, BVC recognized the need to find a new health benefits provider that could offer a seamless and efficient claim approval process. This provider would need to prioritize speed, accuracy, and transparency in their claim-handling procedures. Additionally, offer a comprehensive health benefits package, encompassing not only traditional insurance coverage but also additional features that would enhance the overall employee experience.
Here’s where Loop came in.
For BVC Group, the challenge of claim approvals with their previous insurer had become a significant obstacle.
The lengthy approval processes, inefficient communication channels, and a lack of transparency in claim status updates were a challenge. BVC found it increasingly difficult to navigate through the complex claim submission procedures, resulting in frustration for both employees and HR personnel responsible for managing the claims process. This prompted BVC to explore alternative solutions and consider switching to a new health benefits provider.
Along with the above, another key motivator for BVC was to find an all-inclusive health benefits provider to stay competitive in the market. As their competitors began offering comprehensive health benefits packages, BVC realized the importance of providing a robust and streamlined health benefits experience for their workforce. They recognized that offering a comprehensive package that covered a wide range of healthcare services would not only enhance employee satisfaction but also contribute to their overall competitiveness.
To address these challenges, BVC recognized the need to find a new health benefits provider that could offer a seamless and efficient claim approval process. This provider would need to prioritize speed, accuracy, and transparency in their claim-handling procedures. Additionally, offer a comprehensive health benefits package, encompassing not only traditional insurance coverage but also additional features that would enhance the overall employee experience.
Here’s where Loop came in.
Building with Loop
Constant communication
Our customer success managers keep Brevistay’s team looped in constantly. From claims resolutions to new wellness offerings, Brevistay’s team is always in the know.
100% transparency
Whether it’s endorsements or CD balance, all transactions are 100% transparent. We meet regularly with Brevistay’s team to build a more detailed picture of month-on-month execution.
Round-the-clock support
24X7 services include claims support, doctor consultations, and customer support. Even during peak COVID-19 times, support was readily available at all times. No escalations were received.
Health care solutions
With discounts on lab tests, and regular wellness sessions that are tailored for the young workforce at Brevistay, our preventive care approach helps keep employees continually healthy.
Personalized wellness sessions
We allow teams to curate a personalized wellness calendar with top experts. The 30-minute highly interactive Q&A session on nutrition, a topic chosen by the employees, saw a 95% attendance including managers and co-founders.
Results With Loop
Here’s what the Brevistay folks have to say:
“If I have to describe our partnership with Loop, it’s very transparent. We know how much we’re paying and all price details are clear when we started as well. The best part - we’re not involved.
We know Loop’s team is there taking ownership of our group health insurance - which is great. It’s like we’re doing everything yet nothing. The entire process is well structured, and we get responses on time so it’s all smooth.”
Find out how industry leaders are breaking boundaries and records with Loop.
Experience yourself the modern health benefits that HRs are choosing from all over the country.
HRs and employees love Loop
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
