How Applus+ IDIADA reduces sick leaves and boosts productivity with Loop
Applus+ IDIADA, a leading automotive engineering company, needed innovative health engagement activities and personalized medical support to enhance employee well-being. This study shows how their Loop engagement resulted in a happier, healthier, and more productive workforce.
Applus + IDIADA places a high priority on the health and wellness of its employees. Recognizing that offering health insurance alone is insufficient, they sought out a partner that could provide more. They were seeking:
- Engagement initiatives for holistic well-being
- Telemedicine services
- Preventive care to boost productivity and reduce sick leaves
- A single vendor to handle it all and scale with the organization
Consolidate insurance and benefits in one place. Making it easy to access, leading to better utilization and health outcomes.
- Holistic wellness sessions led by experts
- 24X7 dedicated medical team on the Loop app
- Unlimited virtual doctor consults
- Preventive care measures like health screenings and check-ups
- 24X7 support from multiple teams
Simplifying benefits administration so it’s easy for employees to access and manage different health and wellness services.
- 28 wellness events with 770 total attendance
- Over 85% of employees downloaded the Loop app
- 1153 Medical Advisor (MA) chats
- 380 online doctor consultations
- 105 lab tests
- Over 49% cashless claims with 67% payout.
Challenges
Heavily into R&D, employees are the strength of Applus + IDIADA. For the young workforce whose average age is 27, health may not be their top concern. As an employer, the aim was to support their employees in prioritizing their well-being.
Led by the Global VP of HR, Mr. Jitendra, the HR team set out with a clear mission to enhance the health and well-being of employees. The goal was to move beyond basics like a mediclaim policy or claims assistance and focus on providing additional benefits to improve health outcomes. They also required someone to scale with their organization, reducing administrative burden.
Mr. Jitendra said, "As a company, we feel that everybody should be healthy. If they are mentally and physically sound, they will perform better.”
Their previous insurer of 10 to 12 years, wasn’t able to meet this need. Hence, they decided it was necessary to explore other options.
Solutions
Applus + IDIADA switched to a modern health benefits provider that combines health insurance and benefits in one place. This made it easier to manage and access health benefits, improving their overall experience.
When it comes to employee health, they knew the importance of instant medical support. The Loop app provides employees with access to a 24X7 dedicated medical team. This helps employees get quick and timely support when they have a health issue. Convenient access to high-quality medical advice and treatment removes the need for in-person appointments.
Preventive care measures are also a key aspect of maintaining health. Initiatives like health screenings and check-ups help employees identify potential issues early on and seek timely treatment.
Curated wellness sessions led by experts focus on holistic employee well-being. The sessions are designed to help employees improve their overall health. It leads to a more engaged and productive workforce.
To ensure that employees receive the support they need, 24/7 assistance is available for medical, hospitalization, and claims.
By offering comprehensive health benefits, including added benefits, Applus + IDIADA ensures its employees have everything they need to maintain good health and well-being. It results in better utilization and improved employee health outcomes.
Result
Partnering with Loop has helped Applus + IDIADA create a work environment that promotes employee well-being through a tech-first approach.
Over 85% of employees have downloaded the Loop app, which they can use to book doctor consultations, order lab tests, and access medical advice, among other services. This indicates the company's success in simplifying healthcare access for employees.
There have been 1153 Medical Advisor (MA) chats, 380 online doctor consultations, and 105 lab test bookings. Online doctor consultations, especially for family physicians, dermatology, gynecology, and pediatrics, have been used the most.
Through these consultations, employees can receive medical advice during work hours without having to travel. This results in saving valuable time and letting them focus on work with minimal interruption.
Not only employees but their families can also benefit from Loop's quick assistance and guidance. 86% of family members have downloaded the Loop app, allowing for long-distance healthcare support.
Parents can consult online while children speak with doctors to understand their parents' medical concerns and course of treatment. This has made healthcare more convenient and accessible, particularly for those facing geographical or logistical constraints. The support ensures they can rely on a dependable resource during critical moments.
Our medical consults have a perfect rating of 4/4!
Don’t take our word for it. Take Mr. Jitendra’s, “My team members are frequently consulting with doctors and the feedback is extremely good. They are really happy.”
To promote holistic well-being and employee engagement, Loop has conducted 28 wellness sessions. These include 8 all-member sessions, 2 offline sessions, and 18 1:1 sessions, with a total attendance of 770 employees. The topics covered range from PCOD/PCOS awareness to break free from daily burnout and music therapy. These efforts show how investing in employees' well-being, results in higher engagement and morale, improved productivity, lower absenteeism, and a better bottom line.
In the words of Mr. Jitendra, “Loop is not just our medical insurance partner. They support us by organizing various unique health and wellness engagement activities that promote employee wellness.”
Along with medical care, claims processing is another crucial factor. For Applus + IDIADA, there have been 49% cashless claims with close to 70% payout. Employees don't have to bear the financial burden of medical treatment upfront without hesitation.
Throughout all this, Loop’s 24X7 medical, claims, and customer support teams are always there for timely and accurate support.
This support extends to the administrative team of Applus + IDIADA as well. As the organization’s employee count increases, their administrative team faces challenges in handling all health benefits tasks on its own. Loop supports them in everything from new joiner inductions to policy explanations, guiding employees through the claims process, and providing medical support.
This has had a positive impact on the administrative team, which helps them save nearly 80% of their time spent on health benefits. It allows them to focus on other important tasks and boost productivity.
In a standard internal survey, employees were asked whether they wanted to continue with Loop as their health benefits partner. The response was overwhelmingly positive every year, indicating a high level of satisfaction with Loop services and a strong desire to continue the partnership.
Overall, the data suggests Applus + IDIADA has succeeded in simplifying benefits administration and making it easy for employees to access and manage health and wellness services. By doing so, they have reaped several benefits, including improving employee engagement, boosting productivity, and improving well-being.
Learn how Loop is changing the game.
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Your peers are super happy with us
Challenges
Heavily into R&D, employees are the strength of Applus + IDIADA. For the young workforce whose average age is 27, health may not be their top concern. As an employer, the aim was to support their employees in prioritizing their well-being.
Led by the Global VP of HR, Mr. Jitendra, the HR team set out with a clear mission to enhance the health and well-being of employees. The goal was to move beyond basics like a mediclaim policy or claims assistance and focus on providing additional benefits to improve health outcomes. They also required someone to scale with their organization, reducing administrative burden.
Mr. Jitendra said, "As a company, we feel that everybody should be healthy. If they are mentally and physically sound, they will perform better.”
Their previous insurer of 10 to 12 years, wasn’t able to meet this need. Hence, they decided it was necessary to explore other options.
Heavily into R&D, employees are the strength of Applus + IDIADA. For the young workforce whose average age is 27, health may not be their top concern. As an employer, the aim was to support their employees in prioritizing their well-being.
Led by the Global VP of HR, Mr. Jitendra, the HR team set out with a clear mission to enhance the health and well-being of employees. The goal was to move beyond basics like a mediclaim policy or claims assistance and focus on providing additional benefits to improve health outcomes. They also required someone to scale with their organization, reducing administrative burden.
Mr. Jitendra said, "As a company, we feel that everybody should be healthy. If they are mentally and physically sound, they will perform better.”
Their previous insurer of 10 to 12 years, wasn’t able to meet this need. Hence, they decided it was necessary to explore other options.
Building with Loop
Constant communication
Our customer success managers keep Brevistay’s team looped in constantly. From claims resolutions to new wellness offerings, Brevistay’s team is always in the know.
100% transparency
Whether it’s endorsements or CD balance, all transactions are 100% transparent. We meet regularly with Brevistay’s team to build a more detailed picture of month-on-month execution.
Round-the-clock support
24X7 services include claims support, doctor consultations, and customer support. Even during peak COVID-19 times, support was readily available at all times. No escalations were received.
Health care solutions
With discounts on lab tests, and regular wellness sessions that are tailored for the young workforce at Brevistay, our preventive care approach helps keep employees continually healthy.
Personalized wellness sessions
We allow teams to curate a personalized wellness calendar with top experts. The 30-minute highly interactive Q&A session on nutrition, a topic chosen by the employees, saw a 95% attendance including managers and co-founders.
Results With Loop
Here’s what the Brevistay folks have to say:
“If I have to describe our partnership with Loop, it’s very transparent. We know how much we’re paying and all price details are clear when we started as well. The best part - we’re not involved.
We know Loop’s team is there taking ownership of our group health insurance - which is great. It’s like we’re doing everything yet nothing. The entire process is well structured, and we get responses on time so it’s all smooth.”
Find out how industry leaders are breaking boundaries and records with Loop.
Experience yourself the modern health benefits that HRs are choosing from all over the country.
HRs and employees love Loop
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
