Kelvion India takes healthcare benefits beyond insurance with Loop
Kelvion, a leading global manufacturer of heat exchangers, has a legacy dating back to the 1920s, providing cutting-edge solutions for a wide array of industrial applications. In a partnership that echoes its commitment to innovation, Kelvion joined forces with Loop Health. This collaboration brought employee well-being to the forefront by leveraging Loop Health's digital solutions, effectively eradicating communication barriers around health and insurance matters for its manufacturing workforce. This case study delves into Kelvion's transformative journey, highlighting how this alliance redefined employee welfare through seamless digital integration.
- Kelvion faced challenges in managing employee health benefits effectively.
- There were gaps in the awareness around health insurance benefits among the employees.
- The diverse age group (25 to 57) of employees and the mix of on-roll and contractual employees posed a challenge in catering to their health insurance needs.
- Choosing the right insurance partner that provided comprehensive coverage, easy accessibility, and a user-friendly experience was a priority.
- Loop offered a range of insurance policies, including Group Medical, Group Personal Accident, Workmen Compensation, and Group Term Life policies, catering to the varied needs of the employees.
- Loop's digital platform, including the Loop Health app, provided employees with easy access to medical consultations, stress management sessions, and wellness resources.
- Loop also provided digital tools which allowed for seamless integration into the company’s HRMS tools.
- Loop's partnership resulted in improved employee engagement with health benefits, evident from the high app install rate (128 app installs) and 70% of claims being settled within 15 days, all settled within 30 days.
- The comprehensive coverage and personalized services led to impressive cost savings for Kelvion and its employees, with Medical Advisor Chats saving Rs 24,000 and Specialist Doctor Consults saving Rs 21,500.
- Loop's seamless claim process and personalized support from the team, including handling claim rejections and facilitating clearances, enhanced overall employee satisfaction and engagement.
- The integration of Loop's services streamlined administrative processes, allowing Kelvion's HR team to focus on other essential tasks, thus increasing overall operational efficiency.
Challenges
Kelvion, faced a complex challenge in extending robust health benefits to its diverse workforce of 250 employees, ranging from ages 25 to 57 and comprising both permanent and contractual staff. HR identified a significant issue: gaps in employee awareness concerning their insurance benefits. Additionally, access to healthcare services posed a problem, as geographical disparities often hindered timely medical consultations. Recognizing that a mere health insurance package wouldn't suffice, HR realized the need for a comprehensive solution that not only covered insurance but also addressed the broader healthcare needs of their employees. To navigate these intricate hurdles and optimize their employee benefits program, Kelvion sought a partner capable of streamlining these complexities.
Solutions
In addressing Kelvion's diverse needs, Loop Health emerged as the ideal partner. Loop devised a customized strategy that encompassed both on-site and online communication tactics. Loop introduced informative standees and print materials within Kelvion's premises, serving as gentle reminders of the available health benefits. The introduction of the Loop Health app revolutionized access to health-related resources, providing a simple platform for medical consultations, stress management sessions, and a plethora of wellness tools. This user-friendly application transformed the way employees engaged with their health and well-being, transcending the barriers of time and location.
Moreover, Loop went beyond the virtual realm to provide tangible support during crucial moments. In instances of hospital discharge, Loop's in-person claims support proved invaluable. Dedicated representatives were dispatched to the hospital, ensuring a smooth transition and assisting employees in navigating the claims process effectively. This personalized touch not only streamlined the procedures but also alleviated the stress associated with insurance claims. In summary, Loop Health's holistic approach fused digital innovation with on-ground support, reshaping Kelvion's approach to employee health and insurance benefits.
Result
Loop's collaboration with Kelvion produced commendable outcomes that highlighted the effectiveness of the solutions implemented. The introduction of the Loop Health app witnessed an impressive adoption rate, with 128 installations, signifying a significant rise in employee engagement with health and wellness resources. Notably, a remarkable 70% of claims were settled within just 15 days, while the remaining claims were cleared within 30 days, showcasing a streamlined and efficient claims settlement process. Financially, the impact was substantial, with Rs 24,000 in savings from Medical Advisor Chats and Rs 21,500 from Specialist Doctor Consults. This financial relief directly reflected Loop's value proposition. The responsive and personalized support provided by Loop's team played a pivotal role in resolving claim issues, thus boosting employee satisfaction. The successful integration of Loop's services empowered Kelvion's HR team to focus on core responsibilities, while the comprehensive health coverage bolstered employee well-being and overall contentment.
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Challenges
Kelvion, faced a complex challenge in extending robust health benefits to its diverse workforce of 250 employees, ranging from ages 25 to 57 and comprising both permanent and contractual staff. HR identified a significant issue: gaps in employee awareness concerning their insurance benefits. Additionally, access to healthcare services posed a problem, as geographical disparities often hindered timely medical consultations. Recognizing that a mere health insurance package wouldn't suffice, HR realized the need for a comprehensive solution that not only covered insurance but also addressed the broader healthcare needs of their employees. To navigate these intricate hurdles and optimize their employee benefits program, Kelvion sought a partner capable of streamlining these complexities.
Kelvion, faced a complex challenge in extending robust health benefits to its diverse workforce of 250 employees, ranging from ages 25 to 57 and comprising both permanent and contractual staff. HR identified a significant issue: gaps in employee awareness concerning their insurance benefits. Additionally, access to healthcare services posed a problem, as geographical disparities often hindered timely medical consultations. Recognizing that a mere health insurance package wouldn't suffice, HR realized the need for a comprehensive solution that not only covered insurance but also addressed the broader healthcare needs of their employees. To navigate these intricate hurdles and optimize their employee benefits program, Kelvion sought a partner capable of streamlining these complexities.
Building with Loop
Constant communication
Our customer success managers keep Brevistay’s team looped in constantly. From claims resolutions to new wellness offerings, Brevistay’s team is always in the know.
100% transparency
Whether it’s endorsements or CD balance, all transactions are 100% transparent. We meet regularly with Brevistay’s team to build a more detailed picture of month-on-month execution.
Round-the-clock support
24X7 services include claims support, doctor consultations, and customer support. Even during peak COVID-19 times, support was readily available at all times. No escalations were received.
Health care solutions
With discounts on lab tests, and regular wellness sessions that are tailored for the young workforce at Brevistay, our preventive care approach helps keep employees continually healthy.
Personalized wellness sessions
We allow teams to curate a personalized wellness calendar with top experts. The 30-minute highly interactive Q&A session on nutrition, a topic chosen by the employees, saw a 95% attendance including managers and co-founders.
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Here’s what the Brevistay folks have to say:
“If I have to describe our partnership with Loop, it’s very transparent. We know how much we’re paying and all price details are clear when we started as well. The best part - we’re not involved.
We know Loop’s team is there taking ownership of our group health insurance - which is great. It’s like we’re doing everything yet nothing. The entire process is well structured, and we get responses on time so it’s all smooth.”
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HRs and employees love Loop
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.