In4Velocity, an IT company specializing in real estate and infrastructure, grappled with challenges during the transition to remote work due to COVID-19. Reduced interaction, slower issue resolution, and a lack of a digital health insurance platform were pressing concerns. Then Loop stepped in to introduce transformative solutions.
- Transition to remote work during the pandemic
- Increased employee isolation and reduced interaction
- Outdated health insurance system lacking a digital platform
- Difficulty in coordinating medical care and accessing coverage information
- Struggles in effectively involving employees' families in company activities
- Implementation of Loop's comprehensive mobile application
- Introduction of engaging wellness events and initiatives
- Creation of a family-centric benefits program
- Establishment of clear communication channels for timely information dissemination
- Over Rs 30,000 in medical expenditure savings for employees
- High doctor consultation ratings of 3.9 out of 4
- Strengthened sense of community and employee engagement
- Efficient issue resolution and faster response times
- Streamlined family involvement and enhanced support system
- Forward-looking health and wellness program aligned with organizational goals for a healthier, happier, and more productive workforce.
Challenges
In4Velocity faced significant challenges when the COVID-19 pandemic necessitated a shift to remote work. This transition led to decreased interaction among employees, causing slower issue resolutions and a sense of isolation. The existing health insurance system lacked a digital platform, making it difficult for employees to access coverage information and coordinate medical care effectively. Additionally, the company sought to actively involve employees' families in company activities, but encountered difficulties in communication and organization.
Solutions
Loop stepped in with a comprehensive digital platform, revolutionizing In4Velocity's health and wellness offerings. The introduction of a user-friendly mobile application streamlined access to health insurance details, doctor consultations, and wellness programs. To address the isolation and promote a sense of community, Loop introduced engaging wellness events. The collaboration also led to the creation of a benefits program centered around employees' families, reinforcing a supportive work environment. Clear communication channels were established to ensure timely information dissemination about wellness events, consultations, and health benefits.
Result
The impact of Loop's solutions was transformative. In4Velocity realized substantial cost savings, with employees benefiting from over Rs 30,000 in reduced medical expenses. Doctor consultations received an impressive rating of 3.9 out of 4, underscoring high employee satisfaction and trust in the service. The initiatives introduced by Loop significantly improved employee engagement, fostering a stronger sense of community. Issue resolution became more efficient, resulting in faster response times and more effective support for employees. Furthermore, Loop's family-centric approach successfully involved employees' families, creating a supportive work environment and boosting employee morale. Overall, In4Velocity now boasts a forward-looking health and wellness program that aligns seamlessly with their organizational vision for a healthier, happier, and more productive workforce.
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Challenges
In4Velocity faced significant challenges when the COVID-19 pandemic necessitated a shift to remote work. This transition led to decreased interaction among employees, causing slower issue resolutions and a sense of isolation. The existing health insurance system lacked a digital platform, making it difficult for employees to access coverage information and coordinate medical care effectively. Additionally, the company sought to actively involve employees' families in company activities, but encountered difficulties in communication and organization.
In4Velocity faced significant challenges when the COVID-19 pandemic necessitated a shift to remote work. This transition led to decreased interaction among employees, causing slower issue resolutions and a sense of isolation. The existing health insurance system lacked a digital platform, making it difficult for employees to access coverage information and coordinate medical care effectively. Additionally, the company sought to actively involve employees' families in company activities, but encountered difficulties in communication and organization.
Building with Loop
Constant communication
Our customer success managers keep Brevistay’s team looped in constantly. From claims resolutions to new wellness offerings, Brevistay’s team is always in the know.
100% transparency
Whether it’s endorsements or CD balance, all transactions are 100% transparent. We meet regularly with Brevistay’s team to build a more detailed picture of month-on-month execution.
Round-the-clock support
24X7 services include claims support, doctor consultations, and customer support. Even during peak COVID-19 times, support was readily available at all times. No escalations were received.
Health care solutions
With discounts on lab tests, and regular wellness sessions that are tailored for the young workforce at Brevistay, our preventive care approach helps keep employees continually healthy.
Personalized wellness sessions
We allow teams to curate a personalized wellness calendar with top experts. The 30-minute highly interactive Q&A session on nutrition, a topic chosen by the employees, saw a 95% attendance including managers and co-founders.
Modern healthcare
for high power teams
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Here’s what the Brevistay folks have to say:
“If I have to describe our partnership with Loop, it’s very transparent. We know how much we’re paying and all price details are clear when we started as well. The best part - we’re not involved.
We know Loop’s team is there taking ownership of our group health insurance - which is great. It’s like we’re doing everything yet nothing. The entire process is well structured, and we get responses on time so it’s all smooth.”
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HRs and employees love Loop
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.