CASE STUDY

Primus Global Technologies Partners with Loop to Enhance Employee Health and Savings

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Primus Global Technologies Partners with Loop to Enhance Employee Health and Savings
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Primus Global Technologies, a rising star in the technology sector, worked with Loop to redefine their approach to employee healthcare benefits. This case study delves into the unique challenges Primus Global Technologies encountered while catering to the healthcare needs of their dynamic workforce. Learn how Loop's strategic solutions, including streamlined reimbursements, personalized dependent coverage, and a user-friendly digital platform, revolutionized the healthcare landscape for Primus Global Technologies' employees.

  • Primus Global Technologies needed a solution that could effectively cater to the healthcare needs of employees' dependents, including spouses and children.
  • Ensuring timely reimbursement for medical expenses and claims settlement was crucial to maintaining employee trust and satisfaction.
  • Engaging employees of varying age groups, from young professionals to those approaching middle age, required targeted strategies to drive utilization of health benefits.
  • Enabling easy access to digital healthcare services, such as teleconsultations and lab tests, needed to be seamless and user-friendly.
  • Comprehensive coverage for dependents across diverse age groups.
  • Implementation of efficient claims processing, settling a majority of claims within ten days.
  • Introduction of a user-friendly app-based healthcare platform catering to diverse demographics.
  • Age-specific engagement strategies to promote proactive healthcare participation.
  • Loop's solutions led to high numbers of claims settled for dependents, with an average of Rs 12,500 for children and Rs 27,000 for spouses, ensuring comprehensive healthcare coverage for families.
  • Loop's platform achieved efficient reimbursement, settling 87% of claims within ten days and the remaining 13% within 15 days, contributing to employee satisfaction and trust.
  • 73% of the total claimed amount from employees aged 21-40 years indicated that Loop's solutions effectively catered to the health needs of this significant demographic.
  • Loop's user-friendly app with services like teleconsultations and lab test bookings led to a significant total savings of Rs 38,100, enhancing accessibility and affordability of healthcare services.

Challenges

Primus Global Technologies grappled with providing comprehensive healthcare coverage for dependents across diverse age groups and ensuring seamless claims processing. Creating user-friendly digital healthcare solutions for a varied demographic landscape presented a challenge.

Solutions

Loop's innovative solutions proved instrumental in addressing Primus Global Technologies' intricate challenges. The platform was strategically designed to deliver comprehensive healthcare coverage for dependents across diverse age groups. By prioritizing user-friendly digital healthcare solutions, Loop facilitated a seamless claims processing experience. The tailored app-based healthcare platform catered to the varied demographic landscape, ensuring optimal engagement and satisfaction among employees. Through these solutions, Primus Global Technologies successfully bridged the gap between technology and healthcare services, ultimately enhancing the well-being of its workforce.

Result

Loop's solutions were instrumental in overcoming the company’s challenges. Dependents were granted extensive coverage, with average claim amounts of Rs 12,500 for children and Rs 27,000 for spouses. Loop's efficient claims processing settled 87% of claims within ten days. The app-based healthcare platform catered to diverse age groups, resulting in substantial savings of Rs 38,100.

Loop's solutions yielded remarkable outcomes for Primus Global Technologies. Comprehensive coverage for dependents led to heightened satisfaction and engagement. The rapid claims processing timeframe significantly enhanced the employee experience. Loop's digital healthcare platform, coupled with age-specific engagement strategies, resulted in substantial savings, showcasing the successful synergy of technology and healthcare services.

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“Loop's been our insurance broker for 2 years. The claims and customer success team is extremely helpful”

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HR Manager, LumenData Solutions Pvt Ltd
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