How Expert Global is Assuring their Employees’ Health with Loop
Expert Global Solutions Private Limited, an engineering services and software development company, has recently experienced a significant transformation in its approach to employee health and wellness. This transformation has been made possible through their partnership with Loop, India’s first Health Assurance company. With over 1,200 employees, Expert Global sought to enhance their employee benefits package and ensure that their workforce received not just medical insurance but a comprehensive health and wellness experience. In this case study, we explore the challenges Expert Global faced, the solutions Loop offered, and the remarkable results that have transformed the company's approach to employee well-being.
- Expert Global Solutions faced the challenge of ensuring that all employees were aware of the new health and wellness offerings. Communicating the benefits and encouraging participation required effective strategies.
- Catering to a diverse workforce with varying health needs and preferences presented a challenge. Providing personalized solutions that resonated with all employees was essential for success.
- Their previous health insurance provider lacked sophisticated digital tools, making it difficult to offer online consultations, access to healthcare information, and timely support for claims processing.
- Employee Engagement: Engaging remote employees and those working from home was a challenge. Keeping all team members involved in wellness activities and health programs was proving to be a difficult task.
- Advanced Mobile Application: Loop introduced a sophisticated mobile application that offered a wide range of features, including online doctor consultations, appointment bookings, and access to medical information. This digital resource became a one-stop solution for all medical needs.
- Employee Engagement Initiatives: Loop initiated online engagement activities and wellness sessions that catered to both in-house and remote employees. These activities bridged the gap and ensured that all team members felt included and engaged.
Challenges: - Loop streamlined the claims experience by providing on-call claims support to all employees. This allowed HR to focus on higher-value tasks, addressing the challenges associated with claims processing.
- The advanced mobile application from Loop brought healthcare and wellness right to employees' fingertips, enhancing the overall employee experience and making it more convenient to access medical services and information.
- Expert Global Solutions noticed that potential hires were increasingly interested in the comprehensive health and wellness benefits offered. This bolstered their employer brand, attracting top talent from the industry.
- Over 200 Medical Advisor Chats on the application in six months, resulting in collective savings of nearly Rs. 40,000 for employees. These chats received an impressive average rating of 3.8/4, indicating high employee satisfaction.
- Employees also saved approximately Rs. 30,000 on specialist consults and lab tests, with these services receiving an average rating of 3.8/4.
- The cumulative savings for employees amounted to close to Rs. 70,000 in just six months, demonstrating the resounding success of Loop's services and their positive impact on employee health and finances.
- Future Health Assurance: Loop's commitment to becoming India's first Health Assurance company is set to bring even more value to Expert Global Solutions. With health indexes and curated programs, the company is poised to take a proactive approach to employee well-being.
Challenges
When Expert Global Solutions Private Limited embarked on its journey to provide comprehensive health and wellness benefits to its employees, it faced several significant challenges. One of the primary hurdles was the limitation of digital resources from their previous health insurance provider. These limitations hindered the company's ability to offer modern healthcare solutions, such as online doctor consultations and easy access to healthcare information. Additionally, the absence of a robust digital platform made it challenging to provide timely support for claims processing. Another challenge was engaging both on-site and remote employees effectively. With a diverse workforce, keeping everyone involved in wellness activities and health programs proved to be a complex task.
Solutions
Expert Global Solutions found a robust solution to its challenges through its partnership with Loop. Loop introduced a sophisticated mobile application that transformed the way employees accessed healthcare services. This comprehensive app offered a wide range of features, including online doctor consultations, appointment bookings, and access to crucial medical information. It became a one-stop resource for all their medical needs, providing them with the convenience and ease they had been seeking. Furthermore, Loop initiated a series of online engagement activities and wellness sessions. These initiatives addressed the challenge of engaging both in-house and remote employees effectively. They ensured that all team members felt included and engaged, bridging the gap between the two groups. Loop also streamlined the claims processes by providing personal support to all employees, unlike the previous broker that had a system which relied heavily on HR intervention.
Result
The collaboration between Expert Global Solutions and Loop yielded remarkable results, transforming the company's approach to employee health and wellness. One standout achievement was the introduction of over 200 Medical Advisor Chats on the application in just six months. These chats not only provided employees with valuable medical advice but also resulted in substantial savings. Employees collectively saved close to Rs. 40,000 by utilizing this feature, demonstrating the tangible benefits of Loop's services. Impressively, these chats received an average rating of 3.8/4, signifying a high level of employee satisfaction.
Moreover, the introduction of specialist consults and lab tests through the mobile application proved to be another major success. Employees saved nearly Rs. 30,000 on these services, enhancing their access to specialized medical care. Similar to the Medical Advisor Chats, these services received an average rating of 3.8/4, indicating a high degree of employee contentment.
The cumulative effect of these advancements was substantial cost savings for both Expert Global Solutions and its employees. In just six months, employees achieved total savings of close to Rs. 70,000. These remarkable savings, coupled with the high satisfaction ratings, serve as compelling evidence of the resounding success of Loop's services. Expert Global Solutions' partnership with Loop not only addressed their initial challenges but also set the stage for a comprehensive and forward-thinking approach to employee health and wellness.
The collaboration with Loop significantly improved Expert Global Solutions' employer brand. Potential hires showed increased interest in the comprehensive health and wellness benefits offered, making the company more attractive to top industry talent. This positive shift not only enhanced their competitiveness but also boosted employee morale, reinforcing their commitment to employee well-being.
Expert Global Solutions stands to gain significantly from Loop's transformation into India's premier Health Assurance company. This strategic shift brings forth innovative tools like health indexes and curated programs, heralding a proactive era of employee well-being. Health indexes provide invaluable insights into employee health, allowing tailored interventions to boost overall well-being. Curated programs address specific health needs, fostering a culture of wellness within the organization.
This proactive health assurance approach aligns with talent acquisition and retention strategies. It positions Expert Global Solutions as a preferred employer, attracting industry-leading talent.
Loop's evolution into a Health Assurance company promises a comprehensive well-being boost for Expert Global Solutions.
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Challenges
When Expert Global Solutions Private Limited embarked on its journey to provide comprehensive health and wellness benefits to its employees, it faced several significant challenges. One of the primary hurdles was the limitation of digital resources from their previous health insurance provider. These limitations hindered the company's ability to offer modern healthcare solutions, such as online doctor consultations and easy access to healthcare information. Additionally, the absence of a robust digital platform made it challenging to provide timely support for claims processing. Another challenge was engaging both on-site and remote employees effectively. With a diverse workforce, keeping everyone involved in wellness activities and health programs proved to be a complex task.
When Expert Global Solutions Private Limited embarked on its journey to provide comprehensive health and wellness benefits to its employees, it faced several significant challenges. One of the primary hurdles was the limitation of digital resources from their previous health insurance provider. These limitations hindered the company's ability to offer modern healthcare solutions, such as online doctor consultations and easy access to healthcare information. Additionally, the absence of a robust digital platform made it challenging to provide timely support for claims processing. Another challenge was engaging both on-site and remote employees effectively. With a diverse workforce, keeping everyone involved in wellness activities and health programs proved to be a complex task.
Building with Loop
Constant communication
Our customer success managers keep Brevistay’s team looped in constantly. From claims resolutions to new wellness offerings, Brevistay’s team is always in the know.
100% transparency
Whether it’s endorsements or CD balance, all transactions are 100% transparent. We meet regularly with Brevistay’s team to build a more detailed picture of month-on-month execution.
Round-the-clock support
24X7 services include claims support, doctor consultations, and customer support. Even during peak COVID-19 times, support was readily available at all times. No escalations were received.
Health care solutions
With discounts on lab tests, and regular wellness sessions that are tailored for the young workforce at Brevistay, our preventive care approach helps keep employees continually healthy.
Personalized wellness sessions
We allow teams to curate a personalized wellness calendar with top experts. The 30-minute highly interactive Q&A session on nutrition, a topic chosen by the employees, saw a 95% attendance including managers and co-founders.
Modern healthcare
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Here’s what the Brevistay folks have to say:
“If I have to describe our partnership with Loop, it’s very transparent. We know how much we’re paying and all price details are clear when we started as well. The best part - we’re not involved.
We know Loop’s team is there taking ownership of our group health insurance - which is great. It’s like we’re doing everything yet nothing. The entire process is well structured, and we get responses on time so it’s all smooth.”
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HRs and employees love Loop
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.