Discover how Loop, with its innovative healthcare solutions, transformed Exide's employee well-being landscape. By addressing critical challenges and introducing streamlined processes, Loop not only revolutionized claim settlements but also fostered a culture of well-being within the organization. Learn how this partnership led to unprecedented success in providing seamless healthcare support for Exide's workforce.
- Previous medical policies led to challenges in claim settlements and followed up with insurers.
- Employees faced difficulties in obtaining cashless hospitalizations and reimbursement approvals.
- Limited communication channels impacted the dissemination of critical information.
- Limited transparency and awareness regarding policy details and benefits among employees.
- Difficulty in managing hazardous material protocols and ensuring occupational health standards.
- Loop assured comprehensive claim settlements, eliminating exclusions.
- Implementation of efficient email and WhatsApp communication for swift responses.
- Customized health coverage extended to employees, spouses, children, and parents.
- Implemented a user-friendly digital platform for easy access to policy information and benefits.
- Provided on-site medical support with dedicated doctors and nurses to manage health concerns related to hazardous materials and ensure compliance with occupational health standards.
- Streamlined claim procedures, reducing follow-ups and administrative burdens.
- 70% of insurance claims processed on a cashless basis, an unprecedented feat for Exide.
- Over 50% of claims settled within 10 days, all claims resolved within 30 days, setting a new industry standard for responsiveness.
- Increased employee satisfaction with hassle-free medical services.
- Resulted in a motivated and content workforce, reflecting the effectiveness of Loop's services in meeting unique employee needs.
Challenges
Navigating the complexities of their previous medical policies, the company encountered hurdles in the form of protracted claim settlements and the need for persistent follow-ups. These administrative roadblocks not only consumed valuable time but also generated frustration among employees. Additionally, communication gaps hindered the swift dissemination of critical updates, exacerbating the challenge of ensuring seamless healthcare services.
Solutions
Loop stepped in with a transformative approach, addressing these challenges comprehensively. They provided reassurance with a commitment to settling claims without any exclusions. Furthermore, the integration of efficient email and WhatsApp channels revolutionized communication, ensuring that important information reached employees promptly. This digital transition streamlined administrative processes, paving the way for a more agile and responsive healthcare support system.
Result
Loop's intervention brought about a remarkable transformation in Exide's healthcare support system. With streamlined claim procedures, administrative burdens and follow-ups were significantly reduced, allowing employees to focus on their recovery without the weight of paperwork. What truly set this partnership apart was the unprecedented achievement of processing 70% of insurance claims on a cashless basis, a feat that Exide had not experienced before. Furthermore, Loop's commitment to efficiency was evident as over half of the claims were settled within a mere 10 days, and all claims were efficiently resolved within a 30-day timeframe, setting a new industry standard for responsiveness.
This operational efficiency translated into tangible benefits for Exide's workforce. Employee satisfaction levels soared as they experienced hassle-free medical services, creating a motivated and content workforce. This heightened satisfaction served as a testament to Loop's effectiveness in understanding and meeting the unique needs of Exide's employees. Moreover, Loop's digital integration and user-friendly interfaces played a pivotal role in bridging the awareness gap among employees. Access to policy information and benefits empowered them to make informed decisions about their health and well-being, culminating in the creation of a culture of well-being within the organization. This newfound sense of security and empowerment among the workforce marked a significant milestone in Exide's journey towards holistic employee well-being.
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Challenges
Navigating the complexities of their previous medical policies, the company encountered hurdles in the form of protracted claim settlements and the need for persistent follow-ups. These administrative roadblocks not only consumed valuable time but also generated frustration among employees. Additionally, communication gaps hindered the swift dissemination of critical updates, exacerbating the challenge of ensuring seamless healthcare services.
Navigating the complexities of their previous medical policies, the company encountered hurdles in the form of protracted claim settlements and the need for persistent follow-ups. These administrative roadblocks not only consumed valuable time but also generated frustration among employees. Additionally, communication gaps hindered the swift dissemination of critical updates, exacerbating the challenge of ensuring seamless healthcare services.
Building with Loop
Constant communication
Our customer success managers keep Brevistay’s team looped in constantly. From claims resolutions to new wellness offerings, Brevistay’s team is always in the know.
100% transparency
Whether it’s endorsements or CD balance, all transactions are 100% transparent. We meet regularly with Brevistay’s team to build a more detailed picture of month-on-month execution.
Round-the-clock support
24X7 services include claims support, doctor consultations, and customer support. Even during peak COVID-19 times, support was readily available at all times. No escalations were received.
Health care solutions
With discounts on lab tests, and regular wellness sessions that are tailored for the young workforce at Brevistay, our preventive care approach helps keep employees continually healthy.
Personalized wellness sessions
We allow teams to curate a personalized wellness calendar with top experts. The 30-minute highly interactive Q&A session on nutrition, a topic chosen by the employees, saw a 95% attendance including managers and co-founders.
Modern healthcare
for high power teams
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Here’s what the Brevistay folks have to say:
“If I have to describe our partnership with Loop, it’s very transparent. We know how much we’re paying and all price details are clear when we started as well. The best part - we’re not involved.
We know Loop’s team is there taking ownership of our group health insurance - which is great. It’s like we’re doing everything yet nothing. The entire process is well structured, and we get responses on time so it’s all smooth.”
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HRs and employees love Loop
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.