Alicon Castalloy drives better Insurance Service for their Employees with Loop
In the realm of employee benefits, Alicon Castalloy, a prominent auto component manufacturer, grappled with high insurance costs and unsatisfactory service from their previous broker. Their search for an efficient solution brought them to Loop, known for its systematic approach. This case study explores how partnering with Loop resolved their issues, delivering expedited claims, reduced HR workload, happier employees, and substantial cost savings..
- Alicon Castallow, a leading manufacturer of automobile components with 850 employees, faced the challenge of high health insurance costs.
- Their previous insurance broker provided unsatisfactory service, including limited accessibility and dependency on a single point of contact.
- The HR team at Alicon Castallow was burdened with handling insurance-related queries and claims, diverting their focus from core responsibilities.
- In search of a cost-effective and efficient alternative, Alicon Castallow discovered Loop through peer networks and community referrals.
- Loop's systematic approach to solving queries and managing claims was a major attraction for Alicon Castallow. They appreciated Loop's responsive backend team and accessible helpline.
- Loop's mobile app provided employees with easy access to policy information, terms, and even medical claim cards, reducing the HR team's involvement in handling routine queries.
91% of claims were settled within ten days, providing employees with prompt access to medical benefits. The remaining 9% of claims were settled within 20 days, ensuring quick resolution in almost all cases.
- -With Loop's systematic approach and a responsive backend team, the HR team's involvement in handling insurance-related queries and claims significantly decreased. This allowed HR to focus on core responsibilities, improving overall productivity.
- Employees reported a high level of satisfaction with Loop's services. They found the Loop app to be user-friendly, providing easy access to policy details and medical claim cards. Direct communication with Loop further reduced HR intervention.
- Alicon Castalloy successfully reduced their health insurance costs by switching to Loop, aligning with their goal of cost-effectiveness.
Challenges
Alicon Castalloy, a leading manufacturer of automobile components with 850 employees, faced several daunting challenges in managing their employee health insurance program. The primary issue was the soaring cost of health insurance premiums, which strained the company's financial resources. Furthermore, their previous insurance broker provided unsatisfactory service, leading to employee frustration due to limited accessibility and dependency on a single point of contact. This resulted in prolonged resolution times for queries and claims, ultimately diminishing employee satisfaction.
The HR team at Alicon Castalloy also grappled with an overwhelming workload, as they were constantly bombarded with insurance-related inquiries and claims. This diverted their attention from core HR responsibilities, impacting overall productivity. It became evident that a cost-effective and efficient solution was urgently needed.
Solutions
Alicon Castalloy's quest for a solution led them to Loop, a health insurance broker renowned for its innovative and systematic approach to resolving insurance-related challenges. Loop's systematic approach eliminated the reliance on a single individual, a recurring issue with their previous broker. The highly responsive backend team at Loop ensured swift resolutions to inquiries and claims, which was a breath of fresh air for Alicon Castalloy. The introduction of the Loop mobile app further streamlined communication, providing employees easy access to policy details, terms, and even medical claim cards. This not only reduced HR intervention but also empowered employees to efficiently manage their insurance needs.
Alicon Castalloy was particularly impressed by Loop's commitment to innovation and continuous improvement. Their strategic partnership with Loop marked a significant shift toward a more cost-effective, efficient, and user-friendly insurance management system.
Result
The partnership between Alicon Castalloy and Loop yielded remarkable results. Notably, an impressive 91% of insurance claims were settled within a mere ten-day timeframe. Even the remaining 9% of claims were resolved swiftly, within 20 days, ensuring rapid access to critical medical benefits for employees.
Moreover, the burden on Alicon Castalloy's HR team significantly diminished, allowing them to refocus their efforts on core responsibilities. This not only enhanced overall productivity but also led to increased employee satisfaction. Employees lauded the user-friendly Loop mobile app, offering convenient access to policy information and medical claim cards. Direct communication channels with Loop further reduced HR involvement in routine queries.
In addition to these benefits, Alicon Castalloy successfully managed to curtail health insurance costs, aligning perfectly with their cost-effective approach. Employees were delighted with Loop's services, underscoring the success of the partnership in terms of employee satisfaction and efficient insurance management. Loop's unwavering commitment to continuous improvement and additional services like doctor consultations solidified their reputation as an exceptional insurance partner.
Alicon Castalloy eagerly anticipates the continuation of their partnership with Loop, confident in the prospect of sustained success. Loop's unique blend of innovation, responsiveness, and cost-effectiveness has proven to be a winning formula for Alicon Castalloy's healthcare management needs.
Learn how Loop is changing the game.
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CASE STUDY
Alicon Castalloy drives better Insurance Service for their Employees with Loop
Challenges
Alicon Castalloy, a leading manufacturer of automobile components with 850 employees, faced several daunting challenges in managing their employee health insurance program. The primary issue was the soaring cost of health insurance premiums, which strained the company's financial resources. Furthermore, their previous insurance broker provided unsatisfactory service, leading to employee frustration due to limited accessibility and dependency on a single point of contact. This resulted in prolonged resolution times for queries and claims, ultimately diminishing employee satisfaction.
The HR team at Alicon Castalloy also grappled with an overwhelming workload, as they were constantly bombarded with insurance-related inquiries and claims. This diverted their attention from core HR responsibilities, impacting overall productivity. It became evident that a cost-effective and efficient solution was urgently needed.
Alicon Castalloy, a leading manufacturer of automobile components with 850 employees, faced several daunting challenges in managing their employee health insurance program. The primary issue was the soaring cost of health insurance premiums, which strained the company's financial resources. Furthermore, their previous insurance broker provided unsatisfactory service, leading to employee frustration due to limited accessibility and dependency on a single point of contact. This resulted in prolonged resolution times for queries and claims, ultimately diminishing employee satisfaction.
The HR team at Alicon Castalloy also grappled with an overwhelming workload, as they were constantly bombarded with insurance-related inquiries and claims. This diverted their attention from core HR responsibilities, impacting overall productivity. It became evident that a cost-effective and efficient solution was urgently needed.
Building with Loop
Constant communication
Our customer success managers keep Brevistay’s team looped in constantly. From claims resolutions to new wellness offerings, Brevistay’s team is always in the know.
100% transparency
Whether it’s endorsements or CD balance, all transactions are 100% transparent. We meet regularly with Brevistay’s team to build a more detailed picture of month-on-month execution.
Round-the-clock support
24X7 services include claims support, doctor consultations, and customer support. Even during peak COVID-19 times, support was readily available at all times. No escalations were received.
Health care solutions
With discounts on lab tests, and regular wellness sessions that are tailored for the young workforce at Brevistay, our preventive care approach helps keep employees continually healthy.
Personalized wellness sessions
We allow teams to curate a personalized wellness calendar with top experts. The 30-minute highly interactive Q&A session on nutrition, a topic chosen by the employees, saw a 95% attendance including managers and co-founders.
Results With Loop
Here’s what the Brevistay folks have to say:
“If I have to describe our partnership with Loop, it’s very transparent. We know how much we’re paying and all price details are clear when we started as well. The best part - we’re not involved.
We know Loop’s team is there taking ownership of our group health insurance - which is great. It’s like we’re doing everything yet nothing. The entire process is well structured, and we get responses on time so it’s all smooth.”
Find out how industry leaders are breaking boundaries and records with Loop.
Experience yourself the modern health benefits that HRs are choosing from all over the country.
HRs and employees love Loop
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
