CASE STUDY

Elevating Well-Being and Success: Desai Brothers' 2-Year Journey with Loop

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Elevating Well-Being and Success: Desai Brothers' 2-Year Journey with Loop
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Two years ago, Desai Brothers, a leading tobacco and snacks manufacturer, joined hands with Loop. The partnership has been a game-changer, addressing critical employee challenges and propelling business growth. Together, they illustrate the value of enduring collaborations that foster holistic well-being and elevate business performance.

  • High employee turnover in certain divisions of the company, leading to varied health concerns.
  • Limited awareness among employees about their health insurance and wellness benefits.
  • Difficulty in timely claims processing due to lack of clear communication and coordination.
  • Need for cashless medical facilities in rural areas where the company has a significant workforce.
  • Desire to enhance employee engagement and encourage healthy lifestyle choices.
  • Loop collaborated with Desai Brothers to address these challenges by providing comprehensive health insurance plans and employee wellness services.
  • Loop organized awareness sessions at different locations to educate employees about their insurance policies and available wellness programs.
  • Implemented digital solutions to streamline claims processing, reducing paperwork and manual effort.
  • Established cashless medical facilities partnerships in rural areas to provide easier access to healthcare for employees.
  • Integrated the HRMS system to simplify endorsements and claims, allowing more time for personalized employee support.
  • The utilization of Loop's MA Chats witnessed a staggering surge from 2022-2023, escalating from 120 to 203—an astonishing 69% increase. This leap translated into impressive savings of INR 40,600, reflecting a 72% enhancement compared to the previous year.
  • The number of doctor consults doubled from 15 to an impressive 30 over two years, manifesting a remarkable 100% growth. This surge contributed to substantial savings of INR 15,000, an exceptional 100% increase in cost optimization.
  • The commitment to health manifested in the notable rise of lab tests, ascending from 29 to a substantial 90—an astounding 210% surge. This initiative not only promoted well-being but also resulted in cumulative savings of INR 18,000, marking an awe-inspiring 210% increase.
  • The cumulative savings across these pivotal aspects witnessed an unparalleled escalation. Combining the savings from MA Chats, doctor consults, and lab tests, the total savings catapulted from INR 37,300 to a staggering INR 73,600—an extraordinary 97% growth.
  • An impressive feat was achieved in claim settlement, with a remarkable 100% of claims in 2022 being settled within 10 days, ensuring swift and hassle-free processes for employees.
  • Loop's commitment to employee satisfaction was reaffirmed with remarkable average ratings across the board. The MA Chats earned an impressive 3.70/4, doctor consults achieved an exceptional 3.9/4, and lab tests received a commendable 3.7/4.
  • The strategic introduction of cashless medical facilities in rural areas fulfilled a critical need. This innovative approach improved accessibility and reduced administrative complexities for employees in those regions.

Challenges

Desai Brothers, a tobacco and snacks manufacturing company, faced several key challenges in managing employee health and engagement. High turnover rates in certain divisions led to diverse health concerns among employees. Limited awareness about health insurance and wellness benefits hindered optimal utilization of available resources. Timely claims processing suffered due to coordination issues, causing frustration among employees. Additionally, the absence of cashless medical facilities in rural areas, where a significant workforce resided, added complexity to reimbursement processes.

Solutions

In response to these challenges, Desai Brothers partnered with Loop, a health insurance broker specializing in employee wellness services. Loop's comprehensive approach included organizing awareness sessions at various locations to educate employees about their insurance policies and available wellness programs. Digital solutions were implemented to streamline claims processing, reducing paperwork and enhancing efficiency. Cashless medical facilities were established in rural areas, addressing the unique healthcare needs of employees in those regions. An integration with the HRMS system further simplified endorsements and claims, allowing for more personalized employee support.

Result

The collaboration between Desai Brothers and Loop yielded significant positive outcomes. The year 2023 saw 421 app installations, with employees utilizing features like MA chats, doctor consults, and lab tests. The cumulative savings amounted to INR 73,600. Employee engagement was reflected in average ratings of 3.70/4 for MA chats, 3.9/4 for doctor consults, and a notable 3.7/4 for lab tests. These statistics demonstrated a marked improvement from the previous year. In 2022, total savings were INR 37,300, showcasing a substantial increase in 2023. Furthermore, an impressive milestone was achieved in 2022, with 100% of claims settled within 10 days, reflecting Loop's dedication to efficient and responsive claims management. The partnership not only addressed the initial challenges but also resulted in higher awareness, greater employee engagement, and improved efficiency, showcasing the value of strategic collaboration in optimizing employee health and wellness.

Two years and beyond
As Desai Brothers and Loop reflect on the remarkable two-year journey they've undertaken together, their accomplishments stand as a testament to the power of forging enduring partnerships that extend beyond conventional boundaries. The transformative outcomes achieved in enhancing employee wellness, optimizing costs, and fostering a culture of holistic well-being echo the advantages of sustained collaborations. In the corporate realm, where priorities and challenges continue to evolve, it is the enduring partnerships that possess the resilience and adaptability to navigate change while consistently delivering exceptional value. The Desai Brothers-Loop partnership not only sets an exemplary model but also paves the way for future endeavors that fuse well-being with success, underscoring how a commitment to long-term collaboration can indeed redefine the contours of business and employee satisfaction.

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CASE STUDY

Elevating Well-Being and Success: Desai Brothers' 2-Year Journey with Loop

Elevating Well-Being and Success: Desai Brothers' 2-Year Journey with Loop

Challenges

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Desai Brothers, a tobacco and snacks manufacturing company, faced several key challenges in managing employee health and engagement. High turnover rates in certain divisions led to diverse health concerns among employees. Limited awareness about health insurance and wellness benefits hindered optimal utilization of available resources. Timely claims processing suffered due to coordination issues, causing frustration among employees. Additionally, the absence of cashless medical facilities in rural areas, where a significant workforce resided, added complexity to reimbursement processes.

Desai Brothers, a tobacco and snacks manufacturing company, faced several key challenges in managing employee health and engagement. High turnover rates in certain divisions led to diverse health concerns among employees. Limited awareness about health insurance and wellness benefits hindered optimal utilization of available resources. Timely claims processing suffered due to coordination issues, causing frustration among employees. Additionally, the absence of cashless medical facilities in rural areas, where a significant workforce resided, added complexity to reimbursement processes.

Elevating Well-Being and Success: Desai Brothers' 2-Year Journey with Loop

Building with Loop

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Constant communication

Our customer success managers keep Brevistay’s team looped in constantly. From claims resolutions to new wellness offerings, Brevistay’s team is always in the know.

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100% transparency

Whether it’s endorsements or CD balance, all transactions are 100% transparent. We meet regularly with Brevistay’s team to build a more detailed picture of month-on-month execution.

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Round-the-clock support

24X7 services include claims support, doctor consultations, and customer support. Even during peak COVID-19 times, support was readily available at all times. No escalations were received.

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Health care solutions

With discounts on lab tests, and regular wellness sessions that are tailored for the young workforce at Brevistay, our preventive care approach helps keep employees continually healthy.

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Personalized wellness sessions

We allow teams to curate a personalized wellness calendar with top experts. The 30-minute highly interactive Q&A session on nutrition, a topic chosen by the employees, saw a 95% attendance including managers and co-founders.

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Results With Loop

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Here’s what the Brevistay folks have to say:

“If I have to describe our partnership with Loop, it’s very transparent. We know how much we’re paying and all price details are clear when we started as well. The best part - we’re not involved.

We know Loop’s team is there taking ownership of our group health insurance - which is great. It’s like we’re doing everything yet nothing. The entire process is well structured, and we get responses on time so it’s all smooth.”

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One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.

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Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''

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Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.

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Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.

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It was great to have Loop Health with us for all our medical needs

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The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.

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One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.

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HR Manager, Livio
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Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.

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The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.

Deepak Rajan Nair
Deepak Rajan Nair
HR Manager, Rivulis Irrigation
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Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''

Vishaka
Vishaka
Loop Member
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The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.

Rosetta Fernandes
Rosetta Fernandes
HR Manager, Vedam Design
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Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.

Dhiraj K. Bolur
Dhiraj K. Bolur
Chief Manager Operations, Kasha Kakes Pvt. Ltd.
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Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.

Chandan Senjalia
Chandan Senjalia
Manager HR, Japfa
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It was great to have Loop Health with us for all our medical needs

Vineet Kewlani
Vineet Kewlani
CHRO - Impact Infotech
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The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.

Ruchi Singh
Ruchi Singh
Senior Human Resources Executive, Knorex
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One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.

Ishwari Chandekar
Ishwari Chandekar
HR Manager, Livio
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Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.

Jagruti Jeevan
Jagruti Jeevan
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The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.

Deepak Rajan Nair
Deepak Rajan Nair
HR Manager, Rivulis Irrigation
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Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''

Vishaka
Vishaka
Loop Member
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The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.

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Rosetta Fernandes
HR Manager, Vedam Design
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"For my team, having Loop is like having a doctor in the family."

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This year was especially tough, but now we have Loop helping our team.

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Marquardt
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We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.

Ritesh Shah
Ritesh Shah
Senior HR Manager, Medline India
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My employees no longer call me to ask about their policy because Loop takes care of everything.

Somak G
Somak G
GE
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Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.

Sagar
Sagar
Loop Member
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Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.

Snehal Yadav
Snehal Yadav
Manager Facilities, Administration & EHS, Knorr-Bremse
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Seamless process with quick approvals - Loop provided fantastic service even in late hours.

Ronald Quadros
Ronald Quadros
Assistant Vice President Operations, Theobroma Foods Private Limited
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"For my team, having Loop is like having a doctor in the family."

Makarand Datar
Makarand Datar
CEO - Datar Engineering
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This year was especially tough, but now we have Loop helping our team.

Maruthi S
Maruthi S
Marquardt
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We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.

Ritesh Shah
Ritesh Shah
Senior HR Manager, Medline India
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My employees no longer call me to ask about their policy because Loop takes care of everything.

Somak G
Somak G
GE
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Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.

Sagar
Sagar
Loop Member
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Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.

Snehal Yadav
Snehal Yadav
Manager Facilities, Administration & EHS, Knorr-Bremse
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Seamless process with quick approvals - Loop provided fantastic service even in late hours.

Ronald Quadros
Ronald Quadros
Assistant Vice President Operations, Theobroma Foods Private Limited
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"For my team, having Loop is like having a doctor in the family."

Makarand Datar
Makarand Datar
CEO - Datar Engineering
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This year was especially tough, but now we have Loop helping our team.

Maruthi S
Maruthi S
Marquardt
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We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.

Ritesh Shah
Ritesh Shah
Senior HR Manager, Medline India
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My employees no longer call me to ask about their policy because Loop takes care of everything.

Somak G
Somak G
GE
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Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.

Sagar
Sagar
Loop Member
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Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.

Snehal Yadav
Snehal Yadav
Manager Facilities, Administration & EHS, Knorr-Bremse
star icon

Seamless process with quick approvals - Loop provided fantastic service even in late hours.

Ronald Quadros
Ronald Quadros
Assistant Vice President Operations, Theobroma Foods Private Limited