From Traditional to Modern: Why Fashion Accessories Pvt. Ltd. Chose To Switch To Loop
Fashion Accessories Pvt. Ltd., a forward-thinking company, recognized the need to transition from a traditional approach to a more modern and efficient healthcare solution. This study presents how Loop offered a comprehensive and technologically advanced platform that catered to the specific healthcare needs of Fashion Accessories Pvt. Ltd. and its workforce. The Loop app offered a range of features and benefits that empowered employees to conveniently access and manage their healthcare services.
Fashion Accessories Pvt. Ltd. was working with the same insurer for nearly 23 years. They were using an old system which is outdated. Their setup never changed but situations changed. And this became apparent during covid. They encountered challenges with hospitalization, access to doctors, and other necessary support services. If they had assistance from the insurer, it would have benefited the employees. The limitations of the traditional system became evident. These experiences made them realize the need for change.
Do away with the traditional system by choosing a modern provider. A provider like Loop uses technology to improve the delivery of health benefits, making it more efficient and effective.
- 24X7 dedicated medical team on the Loop app
- Unlimited virtual doctor consults
- E-cards on the app
- Lab tests at discounted prices
- Curated holistic wellness sessions
- Round-the-clock support
The modern approach displayed significant improvements in the delivery of health benefits and transformed the way healthcare services are provided to employees.
- 233 Loop app installs
- 158 Medical Advisor (MA) chats
- 43 online doctor consultations
- 13 lab test bookings
- Regular curated wellness sessions
- 24x7 claims and customer support
- 83% of cashless claims
Challenges
Fashion Accessories Pvt. Ltd. is a trusted manufacturer of garment accessories using innovative design, advanced technology, and stringent quality control.
Fashion Accessories Pvt. Ltd. faced a challenge with their insurer of nearly 23 years. The insurer relied on an outdated system that had not evolved or adapted to the changing times or needs of the company and its employees. This issue became particularly evident during the COVID-19 pandemic when the company encountered numerous difficulties related to hospitalization, access to doctors, and essential support services.
As the pandemic unfolded, Fashion Accessories Pvt. Ltd. realized the limitations of its traditional insurer system. The lack of flexibility and modernization hindered the company's ability to navigate the unprecedented healthcare demands brought on by the global health crisis. Employees faced challenges in accessing timely medical care, arranging hospitalizations, and receiving necessary financial assistance for their healthcare needs.
One significant area where the traditional system fell short was telemedicine. Access to doctors and other essential support services also proved to be a significant challenge. With the limitations of the outdated system, employees faced difficulties in scheduling appointments, receiving timely medical advice, and accessing specialized care. The traditional system was ill-equipped to handle the sudden shift towards remote healthcare, leaving employees without the option of online consultations and restricting their access to necessary medical services.
These challenges during the COVID-19 pandemic served as a wake-up call for Fashion Accessories Pvt. Ltd. The company realized that relying on an outdated insurer was no longer sustainable or advantageous for their employees' well-being. The need for change became evident.
They sought a modern insurer who could leverage technology and offer a more efficient and effective healthcare delivery system. The goal was to find a provider that could adapt to the changing needs of the company and its employees, offering improved hospitalization support, access to doctors, and streamlined administrative processes.
Here’s where they found Loop.
Solutions
In order to address the limitations of the traditional system and enhance the delivery of health benefits for their employees, Fashion Accessories Pvt. Ltd. made the decision to transition away from their current insurer and choose a modern provider like Loop. Loop stands out as a solution that utilizes technology to improve the efficiency and effectiveness of healthcare services, providing several key benefits.
Here’s what Manika Raghav, General Manager HR & admin said, “Covid brought us to a mobile space even in the realm of healthcare and if we have our insurance partner there it becomes all the more easier and accessible. The reliance on physical documents and processes is minimized, making the overall experience more seamless and efficient. The loop app has everything our employees need - from e-cards to health insurance details to doctor consults and even wellness sessions.”
One of the significant advantages of Loop is its provision of a 24X7 dedicated medical team accessible through the Loop app. This feature ensures that employees have access to professional medical guidance and support at any time, allowing them to address their health concerns promptly. This immediate and continuous medical support can help reduce absenteeism, improve productivity, and contribute to the overall well-being of employees.
Loop's unlimited virtual doctor consults feature is another valuable offering. Employees can connect with healthcare professionals remotely through the app, eliminating the need for physical clinic visits. This convenience saves both time and effort, enabling employees to seek medical advice and prescriptions promptly, without disrupting their work schedules. By reducing the need for in-person doctor visits, businesses can experience improved productivity and reduced healthcare-related costs.
The inclusion of e-cards on the Loop app helps employees access their digital health insurance cards easily, streamlining the administrative process. This eliminates the need for physical cards and paperwork, saving time and resources for both employees and the HR department. Using this digital approach can enhance overall efficiency in managing health benefits and reduce the administrative burden on the organization.
Loop's offering of lab tests at discounted prices is another advantage. By partnering with labs and diagnostic centers, Loop enables employees to undergo necessary tests at reduced rates. This benefits employees and also help control healthcare expenses for the company. Accessible and affordable lab tests can contribute to proactive health management and early detection of potential health issues, leading to better employee health outcomes and potentially lower healthcare costs for the organization in the long run.
The provision of curated holistic wellness sessions by Loop is a unique offering that contributes to employee well-being and engagement. These sessions can cover various aspects of physical, mental, and emotional wellness, promoting a holistic approach to health. From a business perspective, investing in employee wellness initiatives can enhance employee morale, job satisfaction, and overall productivity. It can also contribute to a positive work environment and employee retention.
Lastly, Loop's round-the-clock support ensures that employees have access to assistance and guidance whenever they need it. This support system can provide reassurance to employees, knowing that help is available around the clock, especially during emergencies. From a business standpoint, this support fosters a sense of care and support, boosting employee satisfaction and loyalty.
Result
The adoption of a modern approach, particularly through the implementation of Loop as a provider, yielded substantial improvements in the delivery of health benefits for Fashion Accessories Pvt. Ltd. This transformation fundamentally changed the way healthcare services were provided to young employees, offering numerous benefits.
First and foremost, the 233 Loop app installs signify a high level of employee engagement and participation. This demonstrates that employees were eager to embrace the new system, highlighting their willingness to actively engage with their health benefits and take advantage of the technology-driven solutions offered by Loop. Such a high number of app installs indicates a positive response from employees and sets the foundation for a successful transition to the modern approach.
The 158 Medical Advisor (MA) chats further reflect the effectiveness of the modern approach. This indicates that employees actively sought guidance and support from Loop's dedicated medical team through the app. The availability of medical advisors allows employees to receive personalized assistance for their health concerns promptly. This accessibility to expert advice not only promotes employee well-being but also contributes to early intervention and preventive care, potentially reducing long-term healthcare costs for the business.
Speaking about the medical advisor and doctor consultations, Manika said, “Even employees don’t have to take half day off or anything like that for simple illnesses like cough or cold. They can consult online and get a solution. And if need be, they can go in for a physical consult.”
The 43 online doctor consultations highlight the convenience and efficiency of Loop's virtual healthcare services. Employees were able to consult with healthcare professionals remotely through the app, eliminating the need for physical visits to clinics or hospitals. This not only saves valuable time for employees but also reduces productivity disruptions caused by lengthy in-person appointments. From a business perspective, the ability to access online doctor consultations helps maintain employee productivity and ensures timely healthcare access, ultimately benefiting the overall performance of the organization.
Manika’s 16-year-old son underwent a doctor consultation on the Loop app. She said, “My son wanted to speak to a dermatologist. Being a youngster, he used the app himself to book a consultation. Because of his age, the doctor asked her son if his mother is around. So I’m glad they double-checked. The doctor knew that parents should be around for youngsters. Post the consultation, he got the prescriptions, spoke to the MA, and got everything sorted out. So now I am less involved. We’re giving a better option to family members to not depend on us.”
The 13 lab test bookings indicate that employees actively utilized the discounted lab test feature provided by Loop. By making lab tests more accessible and affordable, Loop incentivized employees to prioritize preventive health measures. Regular lab tests can aid in early detection and intervention, contributing to better employee health outcomes and potentially reducing healthcare costs associated with advanced or untreated conditions.
From Manika, we heard some employee feedback about the loop app. Here’s what it is, “One employee’s wife had bones and joint pain. The employee booked a consult on the Loop app, and they even suggested a doctor nearby the home, given the diet, with this care, really improved and 70% of the ailment has gone now. MA also helped with nearby locations with tests. Just share location and Loop team helps with everything.”
The provision of regular curated wellness sessions demonstrates a commitment to holistic employee well-being. These wellness sessions can cover a range of topics related to physical, mental, and emotional health. By prioritizing employee well-being, businesses can experience positive effects such as increased employee engagement, reduced absenteeism, improved morale, and higher job satisfaction. In the long run, these outcomes contribute to a healthier and more productive workforce, positively impacting the organization's bottom line.
The availability of 24x7 claims and customer support ensures that employees have continuous assistance and prompt resolution of any issues they may encounter. This round-the-clock support instills confidence in employees, knowing that their concerns will be addressed in a timely manner. This level of support enhances the overall employee experience, contributing to higher satisfaction and loyalty toward the organization.
Lastly, the 83% cashless claims indicate a seamless and efficient claims process facilitated by Loop. The ability to process cashless claims eliminates the need for employees to pay upfront and seek reimbursement later. This streamlined approach reduces administrative burdens and financial strain on employees, making the claims experience more convenient and less stressful. From a business perspective, this efficient claims process contributes to smoother operations and improved employee satisfaction.
Besides Loop, Fashion Accessories Pvt. Ltd. recognizes the importance of wellness initiatives. To achieve this, they have implemented a quarterly calendar that’s shared company-wide.
Some initiatives include women’s safety like self-defense conducted by an external trainer, and floor operators who may have limited access and knowledge on important health topics have sessions on breast cancer awareness, handwashing practices, and cleanliness which are conducted within the factory premises.
To ensure the effective dissemination of information, Fashion Accessories Pvt. Ltd. makes sure that all relevant details and updates are readily accessible to everyone in the company. By facilitating easy access to this information, they promote transparency and encourage active participation from all employees in matters related to health, safety, and inclusion.
With so many initiatives, how does the organization spread the word?
Fashion Accessories Pvt. Ltd. has a dedicated team within the HR admin department whose main focus is to empower employees in utilizing healthcare services. They play a crucial role in ensuring that employees are aware of the Loop app, which is a key tool for accessing healthcare benefits.
To facilitate communication and updates, the company has an announcement board where important information is shared. This board serves as a central point for making announcements related to health and other relevant matters, ensuring that employees are well-informed.
In cases where employees face health issues or challenges, the HR admin team takes proactive steps to assist them. They check if the employees already have the Loop app installed and guide them on how to effectively use it. For floor workers who do not have Android phones, the team collaborates with their family members or friends who have Android phones. They assist in downloading the app and guide the employees on its usage, ensuring that even those without personal access to the app can still benefit from its features.
By providing personalized support and guidance, the HR admin team plays a critical role in ensuring that all employees can effectively utilize the Loop app and access the healthcare services it offers. This approach underscores the company's commitment to the well-being of its workforce and its dedication to overcoming any barriers that may hinder employees from accessing the benefits provided by the app.
In line with their commitment to inclusion, Fashion Accessories Pvt. Ltd. implements practices that promote equal opportunities for all employees. They strive to create an environment where everyone is treated fairly and works on an equal platform, irrespective of gender, background, or any other characteristic. By fostering a culture of equality, the company aims to maximize the potential and contributions of each employee, creating a more harmonious and productive work environment.
The underlying philosophy of Fashion Accessories Pvt. Ltd. can be summarized as follows: When everyone in the company puts in their collective efforts, positive outcomes are achieved for the benefit of all. This inclusive approach not only contributes to the well-being and success of individual employees but also promotes a sense of unity and shared responsibility within the organization.
Overall, Manika says, “We have had a positive experience working closely with the Loop team. Their responsiveness and availability, even at senior levels, have been exceptional. We believe they are a dedicated and dynamic team focused on delivering the best support for employees. Whether during work hours or beyond, the Loop team has consistently been there for us, ensuring things go smoothly. We appreciate their commitment and look forward to a fruitful future partnership.”
Learn how Loop is changing the game.
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CASE STUDY
From Traditional to Modern: Why Fashion Accessories Pvt. Ltd. Chose To Switch To Loop
Challenges
Fashion Accessories Pvt. Ltd. is a trusted manufacturer of garment accessories using innovative design, advanced technology, and stringent quality control.
Fashion Accessories Pvt. Ltd. faced a challenge with their insurer of nearly 23 years. The insurer relied on an outdated system that had not evolved or adapted to the changing times or needs of the company and its employees. This issue became particularly evident during the COVID-19 pandemic when the company encountered numerous difficulties related to hospitalization, access to doctors, and essential support services.
As the pandemic unfolded, Fashion Accessories Pvt. Ltd. realized the limitations of its traditional insurer system. The lack of flexibility and modernization hindered the company's ability to navigate the unprecedented healthcare demands brought on by the global health crisis. Employees faced challenges in accessing timely medical care, arranging hospitalizations, and receiving necessary financial assistance for their healthcare needs.
One significant area where the traditional system fell short was telemedicine. Access to doctors and other essential support services also proved to be a significant challenge. With the limitations of the outdated system, employees faced difficulties in scheduling appointments, receiving timely medical advice, and accessing specialized care. The traditional system was ill-equipped to handle the sudden shift towards remote healthcare, leaving employees without the option of online consultations and restricting their access to necessary medical services.
These challenges during the COVID-19 pandemic served as a wake-up call for Fashion Accessories Pvt. Ltd. The company realized that relying on an outdated insurer was no longer sustainable or advantageous for their employees' well-being. The need for change became evident.
They sought a modern insurer who could leverage technology and offer a more efficient and effective healthcare delivery system. The goal was to find a provider that could adapt to the changing needs of the company and its employees, offering improved hospitalization support, access to doctors, and streamlined administrative processes.
Here’s where they found Loop.
Fashion Accessories Pvt. Ltd. is a trusted manufacturer of garment accessories using innovative design, advanced technology, and stringent quality control.
Fashion Accessories Pvt. Ltd. faced a challenge with their insurer of nearly 23 years. The insurer relied on an outdated system that had not evolved or adapted to the changing times or needs of the company and its employees. This issue became particularly evident during the COVID-19 pandemic when the company encountered numerous difficulties related to hospitalization, access to doctors, and essential support services.
As the pandemic unfolded, Fashion Accessories Pvt. Ltd. realized the limitations of its traditional insurer system. The lack of flexibility and modernization hindered the company's ability to navigate the unprecedented healthcare demands brought on by the global health crisis. Employees faced challenges in accessing timely medical care, arranging hospitalizations, and receiving necessary financial assistance for their healthcare needs.
One significant area where the traditional system fell short was telemedicine. Access to doctors and other essential support services also proved to be a significant challenge. With the limitations of the outdated system, employees faced difficulties in scheduling appointments, receiving timely medical advice, and accessing specialized care. The traditional system was ill-equipped to handle the sudden shift towards remote healthcare, leaving employees without the option of online consultations and restricting their access to necessary medical services.
These challenges during the COVID-19 pandemic served as a wake-up call for Fashion Accessories Pvt. Ltd. The company realized that relying on an outdated insurer was no longer sustainable or advantageous for their employees' well-being. The need for change became evident.
They sought a modern insurer who could leverage technology and offer a more efficient and effective healthcare delivery system. The goal was to find a provider that could adapt to the changing needs of the company and its employees, offering improved hospitalization support, access to doctors, and streamlined administrative processes.
Here’s where they found Loop.
Building with Loop
Constant communication
Our customer success managers keep Brevistay’s team looped in constantly. From claims resolutions to new wellness offerings, Brevistay’s team is always in the know.
100% transparency
Whether it’s endorsements or CD balance, all transactions are 100% transparent. We meet regularly with Brevistay’s team to build a more detailed picture of month-on-month execution.
Round-the-clock support
24X7 services include claims support, doctor consultations, and customer support. Even during peak COVID-19 times, support was readily available at all times. No escalations were received.
Health care solutions
With discounts on lab tests, and regular wellness sessions that are tailored for the young workforce at Brevistay, our preventive care approach helps keep employees continually healthy.
Personalized wellness sessions
We allow teams to curate a personalized wellness calendar with top experts. The 30-minute highly interactive Q&A session on nutrition, a topic chosen by the employees, saw a 95% attendance including managers and co-founders.
Results With Loop
Here’s what the Brevistay folks have to say:
“If I have to describe our partnership with Loop, it’s very transparent. We know how much we’re paying and all price details are clear when we started as well. The best part - we’re not involved.
We know Loop’s team is there taking ownership of our group health insurance - which is great. It’s like we’re doing everything yet nothing. The entire process is well structured, and we get responses on time so it’s all smooth.”
Find out how industry leaders are breaking boundaries and records with Loop.
Experience yourself the modern health benefits that HRs are choosing from all over the country.
HRs and employees love Loop
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
Loop is very cordial, patiently dealing with every insurance query. They ensure we take appropriate action in time.
Loop’s thoughtful assistance, right from in-person to moral support, shows the depth and quality of the team's commitment to their clients.
It was great to have Loop Health with us for all our medical needs
The valuable insights you provided on healthcare benefits will be incredibly helpful for our employees, enabling them to fully understand and take advantage of the perks of endorsing with Loop.
One of the best features is the in-house team of doctors and specialists. Our employees love Loop’s wellness sessions, and health check-up camps.
Our association with Loop has been an excellent experience. Kudos to the claims team because the claims are settled very well. Our employees are very happy with the health checkup feature too.
The online consultation services provided to employees through the Loop app proved to be a life-changer. We have seen many of our employees have taken benefit of the service and it actually served as a big relief to us.
Please thank Dr. Amruta for making me feel alive, happy & hopeful again. After first day of meds, I experienced 70% of positive change''
The medical advisors and the consultations from the in-house doctors has been very helpful. They are very prompt in their communication and follow up.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
"For my team, having Loop is like having a doctor in the family."
This year was especially tough, but now we have Loop helping our team.
We have had Loop as our insurance broker for last 2 years, our experience is very positive. From getting the best quotes to providing unique services via their mobile app to going the extra mile to deliver best services, they've helped us make things easy and convenient for our employees.
My employees no longer call me to ask about their policy because Loop takes care of everything.
Really nice doctors. Helpful in every situation. They do a follow up to check on you. Would definitely recommend.
Appreciate Loop’s speedy response and unwavering assistance. Truly setting the bar for healthcare services.
Seamless process with quick approvals - Loop provided fantastic service even in late hours.
